Patsy Flores Brown
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Bachelor in Commerce with spec in Marketing
Panamá, Panama
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USD3K/month
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Talent Acquisition ConsultantPhilipsJul 2019 - Current (6 years)- Responsible for the recruitment process and overall talent acquisition strategy for the Global Business Services (GBS) and North Latam Markets. o Coordinate with hiring managers to identify staffing needs o English / Spanish translations - Act as a Consultant for our stakeholders regarding all Talent Acquisition processes, guidance on career opportunities and succession plans. o Design job descriptions, support employees on career planning, compensation and benefits - Perform Recruitment Strategies Meetings (RSM) to define key requirements for the requisitions o Develop trainings for internal employees on all TA processes and referral programs o Process documentation reviews- Talent Acquisition Business AdvisorPLATINO EXECUTIVE SEARCHJul 2018 - Jun 2019 (1 year)- Talent Acquisition, Sales process, acquiring new clients, business proposals, reporting - Achieve growth and hit sales targets- KPI. Design and implement a strategic business plan that expands company's customer base and ensure it's strong presence. - Offer support to companies requiring Executive Recruitment & Headhunting, Outplacement Process, Psychometric Assessments, Human Resources Consultancies. - Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. Identify emerging markets and market shifts while being fully aware of new products and competition status
- Regional Consulting Manager / Talent AcquisitionGRUPO JULMOSApr 2017 - Jun 2018 (1 year 3 months)- Headhunting for internal and external clients, provide support to companies in the design, implementation and execution of business and talent management policies, processes and projects. o Learning Strategy and development - Recruitment and Selection o HR general services o English/Spanish translations o Training programs for new hires o Strategic Planning of roles and responsibilities of new positions
- Global Customer Programs - (Program Management Sr Analyst)Dell PanamaJan 2015 - Apr 2017 (2 years 4 months)- Discussing, understanding and making decisions regarding a wide array of complex project management issues. Resolving conflicts. o Creating reports based on client needs. o Presenting information and ideas to a variety of audiences. - Conducting project status meetings. o Managing day-to-day client interaction. o Creating realistic project goals and initiatives. o Identifying key stakeholders and understanding their expectations for a successful project.
- Human Resources / Vendor Management-ProcurementDell PanamaApr 2013 - Jun 2015 (2 years 3 months)- The main duty of the position is to be the solely responsible of the creation of Purchase orders for the Recruitment and HR departments in US such as Order Processing, Service Invoicing audits, reporting while identifying areas of opportunity. - Manage and preparing purchase order requisitions. Conducting meetings with stakeholders, clients and potential suppliers. Accounts Payable detailed and experienced asset researching invoicing and payment process. - Creating and Presenting expense reports to Management team. Ensure that all goods and services purchased comply with the company’s policies.
- Benefits - Services AnalystDell PanamaFeb 2012 - Apr 2013 (1 year 3 months)- As the senior member of the team I was responsible for providing data consultation to the HR field operators (HR Generalists, Recruitment, HRIM). Creating and maintaining Educational Benefits policy for US based team members. - Support Benefits team to manage prospective and existing service providers. Problem/Claim resolution, Preparing Excel Spreadsheets. Identifying areas of opportunity to reduce processing and execution time.
- Executive AssistantDell PanamaJan 2011 - Feb 2012 (1 year 2 months)- Provide executive-level administrative support to the Director and 14 Managers with a demonstrated ability to improve procedures and meet demanding deadlines Plan and coordinate corporate meetings and events, on-site and off-site. - Manage purchases, generate and maintain supplies and item tracking records Collaborate with departmental managers to ensure team member seats and working areas were optimal Identify Areas of opportunity to perform a better assistance to the stakeho
- SOperations Support AnalystSPHERION PANAMA - SITELApr 2008 - Apr 2010 (2 years 1 month)- Creating reports for the HR organization, new team member data 50K+ - Processing and creation of login, access and business programs for new hired team members - Conducting meetings with the regional team managers to coordinate new hires - Database population for US employees managing new hires and resignations. - Filing all team member documentation.
- SHR Support & Talent AcquisitionSPHERION PANAMA - SITELApr 2004 - Apr 2008 (4 years 1 month)- Selected to join the Talent Acquisition group as a specialist in bulk hiring. -Responsible for employee selection, identification of talent, testing and reporting. - Later Promoted to the HR Department in a HR Support role, serving as right hand to the HR manager and supporting HR Generalist requests. E.G: Job Letters, Employee engagement, confidential documentation, benefits, among others.
- SCustomer Service Agent 1 yearsSPHERION PANAMA - SITELApr 2003 - Apr 2004 (1 year 1 month)- Joined Client Logic as a Customer Service call center agent where I acquired experience in call center day to day operations and customer service.
Education
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- UIngenieria ComercialULACEXMar 2020 - Current (5 years 4 months)
- IBachelor in Commerce with spec in MarketingInstituto PanamericanoOct 1988 - Jan 2000 (11 years 4 months)