Representante de atención al cliente
Concentrix
Feb 2024 - Apr 2024 (3 months)
• Customer support (international account) via chat and calls in English and Spanish.
• Resolution of basic technical queries.
• Claims management with a focus on service quality.
• Management of multiple systems for data verification and incident logging.
• Customer experience and conflict management training.
• Achievement of satisfaction metrics and compliance with response times.