I am a professional with a strong background in sales, finance, customer service, and team management within the financial services sector. I have extensive experience leading teams and developing strategies focused on SME client acquisition, retention, and loyalty, ensuring high standards of customer service and long-term relationship management. I bring a strong customer-centric mindset, combining financial analysis and strategic decision-making with service excellence initiatives aimed at improving customer satisfaction, retention rates, and overall customer experience, while driving sustainable profitability.