Patricia leiton

Personal Assistant

Confidential

Mar 2024 - Oct 2024 (8 months)

Supported executive operations with confidential administrative assistance while managing schedules, communications, and logistics. Simultaneously drove sales by nurturing client relationships, generating leads, and closing deals to support business growth.
Key Achievements:
• Maintained 100% confidentiality while managing sensitive executive communications, documents, and high-level client interactions.
• Developed and maintained a CRM database to track client interactions, improving follow-up accuracy and client retention.
• Successfully managed multiple projects and deadlines simultaneously, improving workflow and reducing administrative bottlenecks.

Bilingual Receptionist

Sfera Legal

Jul 2021 - Feb 2023 (1 year 8 months)

First point of contact for customers in the Santa Teresa area. Assisted in planning and executing company events, coordinating logistics, managing RSVPs, and ensuring seamless communication with attendees, resulting in successful and well-attended events. Also, in charge of the office's budget, cleaning staff, and office inventory.
Key Achievements:
• Developed and implemented a nationwide point-of-sale strategy with Selina, enabling tourists to apply for a digital nomad visa directly from hostels, driving increased sales in Santa Teresa.
• Led the migration of client data to a new software system, centralizing records for streamlined access and improved operational efficiency.
• Delivered exceptional customer service by

Sales Representative

Soldi Enterprises

Aug 2020 - Apr 2021 (9 months)

Matched clients with suitable short-term loan providers by assessing needs, verifying eligibility, and ensuring regulatory compliance. Maintained strong client relationships while providing clear guidance on loan terms and responsible borrowing practices.
Key Achievements:
• Rapidly transitioned from opening sales to independently closing deals within one month, demonstrating exceptional sales performance and consistently exceeding targets.
• Managed a robust loan application pipeline, consistently tracking leads and follow-ups to maintain a steady 80%+ engagement rate.
• Boosted lead-to-loan conversion by 35% by optimizing the qualification process and prioritizing high-potential applications within the CRM system.

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Interpreter

Cyracom, Voiance

Apr 2019 - Jun 2020 (1 year 3 months)

Provided real-time English-Spanish interpretation for legal, medical, and social service settings, ensuring accuracy, confidentiality, and cultural sensitivity.
Key Achievements:
• Successfully facilitated over 60 interpretation sessions daily.
• Played a vital role in sensitive cases by ensuring accurate, confidential, and culturally appropriate interpretation.
• Consistently received positive feedback for professionalism and accuracy.

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Captioner

Jul 2018 - Feb 2019 (8 months)

Provided accurate, real-time captions for live phone calls. Ensured seamless synchronization, readability, and compliance with accessibility standards.
Key Achievements:
• Made media content more inclusive for hearing-impaired viewers.
• Streamlined captioning processes to reduce need for revisions.
• Delivered high-quality captions under strict deadlines.

Interpreter

Transperfect

Jul 2016 - Feb 2018 (1 year 8 months)

Supported customers in Santa Teresa. Planned and executed events, managed RSVPs, budget, and inventory.
Key Achievements:
• Developed a visa point-of-sale strategy with Selina.
• Managed software migration of entire client portfolio.
• Delivered urgent documents to clients personally.

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Debt Negotiator

Costa Rica’s Call Center

Nov 2013 - Sep 2015 (1 year 11 months)

Negotiated repayment plans with clients and creditors to resolve outstanding debts.
Key Achievements:
• Closed over 150 debt settlements, reducing client balances by 30%.
• Reduced delinquency by 20% with customized solutions.
• Improved tracking methods to boost team efficiency.

Customer Service Rep

Amazon

Sep 2011 - Aug 2013 (2 years)

Provided customer support via phone, email, and chat in a fast-paced environment.
Key Achievements:
• Achieved 95%+ CSAT for six months.
• Resolved 30% more inquiries than team average.
• Handled 100+ customer contacts per day during peak season.

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Patricia leiton

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