Patricia Joy Suzette Dayag

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Aesthetic Nurse

Makeover Salon and Aesthetic Center

Apr 2024 - Current (1 year 9 months)

Summary of Duties and Responsibilities: • Registration of patients • Assist in aesthetic procedures • Collection of payment from patients (NETS, Cash, Credit/Debit cards) • Handling of appointments and enquiries via phone or email • Assist in the consultation room • Do Autoclave and sterilization of medical equipment's • Blood taking • Train staff of the clinic standard operating procedures.

B

Premium Auditor (Accounts Officer 1)

Brown And Joseph CPAudit

Feb 2023 - Mar 2024 (1 year 2 months)

 Review of policyholder's payroll, accounting and financial records to determine final exposures on auditable commercial lines policies.  Review of policyholder's business operations to determine correct classification(s) and identifying factors affecting insurability.  Maintaining positive customer relationships and provides technical expertise for internal and external customers.  Discuss questions and concerns with the insureds to ensure the understanding of exposure changes and promote a professional customer experience.  Ensure quality through correctly utilizing of manual rules and risk classification.  Completing and transmiting audits in a timely manner.  Consistently remaining current on premium audit related rules and infor

T

Telephone Premium Auditor

Sep 2021 - Jan 2023 (1 year 5 months)

Accelevant Premium Audit  Review of policyholder's payroll, accounting and financial records to determine final exposures on auditable commercial lines policies.  Review of policyholder's business operations to determine correct classification(s) and identifying factors affecting insurability.  Maintaining positive customer relationships and provides technical expertise for internal and external customers.  Discuss questions and concerns with the insureds to ensure the understanding of exposure changes and promote a professional customer experience.  Ensure quality through correctly utilizing of manual rules and risk classification.  Completing and transmiting audits in a timely manner.  Consistently remaining current on premium audi

K

Clinic Nurse Assistant

K N Chin Clinic & Associates Pte Ltd

Apr 2018 - Current (7 years 9 months)

• Registration, carrying out doctors' orders of patients using Clinic Assist program • Dispensing of medicines to patients as per doctors' instruction • Collection of payment from patients (NETS, Cash, Credit/Debit cards) • Processing of claims from insurance panel (Parkway, IHP, AHB, CHAS, Medisave, etc.) • Handling of appointments and enquiries via phone or email • Assist in the consultation room (e.g. pap smear, dressing, ECG, Nebulization, and aesthetic procedures) • Do Autoclave and sterilization of medical equipment's • Blood taking from Work Permit & Employment Pass Holders and some Health Packages • Train staff of the clinic standard operating procedures. ◦ Do Treadmill, Tonometry & Spirometry procedures for patients.

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Clinic Assistant

Medical Clinic (RV) Pte. Ltd

Oct 2015 - Feb 2016 (5 months)

 Registration and carrying out doctors' orders of patients using Clinic Assist program  Dispensing of medicines to patients as per doctors' instruction  Collection of payment from patients (NETS, Cash, Credit/Debit cards)  Processing of claims from insurance panel  Carrying out Daily & Monthly Reports  Monthly stock take and drug ordering  Handling of appointments and enquiries via phone or email  Assist in the consultation room (e.g. pap smear, dressing, etc.

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Clinic Nurse - Health Care Executive

Ezyhealth Media Pte. Ltd.,

Aug 2011 - Oct 2011 (3 months)

 Registration and carrying out doctors' orders of patients using Clinic Manager program • General measurements (BP, height, weight, spo2, temperature). • Simple Dressings • Assisting with procedures during doctors' surgeries • Acting as chaperone for doctors • Assisting at minor surgery  Admin & Office work – as necessary general reception/office work including telephone answering, retrieving patients' messages, organizing supplies, and scanning, maintaining computer and health records.  Monthly planning for re-stocking of medicines and supplies.  Provided temporary assistance for Claims Department while waiting for the clinic to open.  Analyze the claim and decide whether it is covered by the policy.  Organize payments to client

S

Relay Operator

Stellar Global Solutions Philippines

Sep 2010 - Jun 2011 (10 months)

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English Teacher

Popcorn English Philippines

Nov 2009 - Aug 2010 (10 months)

• Manage students by teaching English on a scheduled time and day. • Sustain the high quality and standard of online teaching. • Able to identify student's needs. • Able to deliver fun and interactive lessons. • Can handle different level/age bracket of students.

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Operations Associate

HSBC Electronic Data Processing (Philippines), Inc.

Oct 2008 - Nov 2009 (1 year 2 months)

• Receives customer calls in a call center environment. Continuously provide high quality service to achieve maximum customer satisfaction within the specified Performance Level Agreements. •  Responsible for relationship building and account management while resolving customer inquiries in a professional manner. • Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution. • Is responsible for achieving individual targets and/or sales goals whilst maintaining quality and compliance.

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Clinic Anchor

Ministry of Medicine Pte. Ltd.

Oct 2016 - Apr 2018 (1 year 7 months)

• Registration, carrying out doctors' orders of patients using Clinic Assist program • Dispensing of medicines to patients as per doctors' instruction • Collection of payment from patients (NETS, Cash, Credit/Debit cards) • Processing of claims from insurance panel (Parkway, IHP, AHB, CHAS, Medisave, etc.) • Handling of appointments and enquiries via phone or email • Assist in the consultation room (e.g. pap smear, dressing, ECG, Nebulization, and aesthetic procedures) • Do Autoclave and sterilization of medical equipment's • Blood taking from Work Permit & Employment Pass Holders and some Health Packages • Train staff of the clinic standard operating procedures.

T

English Teacher

Tongkeun Call Service Philippines

Jul 2008 - Oct 2008 (4 months)

• Manage students by teaching English on a scheduled time and day. ◦  • Sustain the high quality and standard of online teaching. • Able to identify student's needs. • Able to deliver fun and interactive lessons. Can handle different level/age bracket of students.

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Administrative Nurse Assistant

NATIONAL KIDNEY AND TRANSPLANT INSTITUTE

Jul 2005 - Jul 2008 (3 years 1 month)

Summary of Duties and Responsibilities: • Assists the Head Nurse / Nurse Supervisor in administrative jobs (includes but is not limited to: schedule updates, meetings, posting of memos, and annual and monthly reports etc.) • Assists Nurses in carrying out orders with the supervision of the Head Nurse. • Checks ward medicine, supplies and stocks (weekly and monthly). • Record Maintenance • Ataches records, laboratory results and report sheet to charts. • Assembles and keep patients charts and unit files. • Facilitates availability of old charts when needed and submited charts to Medical Records. • Receives endorsement from the outgoing staff. • Keep and maintain records of admissions / discharges and daily census. Type and post sche

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Clinic Assistant

Prohealth Medical Group Pte. Ltd.

Feb 2016 - Jun 2016 (5 months)

 Registration, carrying out doctors' orders of patients using Medi2000 program  Dispensing of medicines to patients as per doctors' instruction  Collection of payment from patients (NETS, Cash, Credit/Debit cards)  Processing of claims from insurance panel (Shenton, IHP, AHB, CHAS & Medisave)  Handling of appointments and enquiries via phone or email  Assist in the consultation room (e.g. pap smear, dressing, ECG, Nebulization, and aesthetic procedures)  Do Autoclave and sterilization of medical equipment's

Patricia Joy Suzette Dayag

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