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Patricia González
About
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Santa Marta, Magdalena, Colombia
Résumé
Jobs
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Administrative and Operations AssistantRollback AllyJul 2023 - Nov 2025 (2 years 5 months)• Handle all incoming phone and email inquiries, ensuring prompt and professional responses. • Schedule and coordinate appointments for property inspections, managing multiple calendars simultaneously. • Maintain and update an organized database of clients, carriers, and insurance cases with high accuracy. • Follow up proactively with Carrier Appraisers and Insureds to track claim progress and resolve issues. • File and manage electronic documents and records in compliance with company standards. • Proficient daily use of Google Calendar, Gmail, Excel, Word, and RingCentral/Nextiva.- Customer Services Agent- Bilingual (WAHA)ConduentApr 2022 - Apr 2023 (1 year 1 month)• Delivered high-quality remote customer support for travel and holiday services in both English and Spanish. • Processed reservations using multiple online booking platforms, ensuring accuracy and customer satisfaction. • Handled payment transactions via cash and credit card, maintaining compliance with financial protocols. • Maintained a consistently positive, empathetic, and professional attitude toward all customers.
- Customer Services Agent- Bilingual (WAHA)TeleperformanceSep 2020 - Apr 2022 (1 year 8 months)• Responded promptly to a high volume of customer inquiries, consistently meeting service level targets. • Acknowledged, investigated, and resolved customer complaints to ensure full satisfaction. • Kept detailed records of all customer interactions, transactions, comments, and complaints. • Provided reliable, professional bilingual support contributing to overall team performance.
- PAdministrative AssistantPoseidon Dive CenterOct 2018 - Jun 2020 (1 year 9 months)• Managed all office administrative functions: scheduling, correspondence, daily management reports, and filing. • Maintained the company's quality management systems and supplier/partner business relations. • Performed full bookkeeping cycle: expense reports, financial records, invoice issuance, bank deposits, payroll, and account reconciliation. • Provided attentive bilingual customer support in English and Spanish.
- Tourism AssistantViajes CircularNov 2017 - Apr 2018 (6 months)• Recommended tailored travel packages, routes, accommodations, and attractions within client budgets. • Booked flights, car rentals, hotels, and holiday packages using multiple reservation systems. • Handled customer queries by phone and provided excellent bilingual support throughout.
- LReceptionistLa Casa Del Farol Hotel BoutiqueAug 2017 - Oct 2017 (3 months)• Welcomed and assisted guests with check-in and check-out using the hotel's accounting system. • Managed late arrivals, early departures, and payment processing (cash and credit card). • Maintained a warm, professional front-desk presence for guests in both English and Spanish.
- LTourism AssistantLusitana Tours (Wholesaler)Sep 2012 - Jul 2017 (4 years 11 months)• Provided comprehensive travel consulting for over 5 years, recommending destinations, tours, and accommodations tailored to client needs and budgets. • Processed bookings for flights, hotels, car hire, and holiday packages through multiple reservation platforms. • Consistently delivered excellent bilingual customer support, building strong long-term client relationships.
Education
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- College Degree in TourismColegio Universitario de CaracasApr 2003 - Jun 2006 (3 years 3 months)
- CProgram: English as a Foreign LanguageCentro Venezolano Americano, CaracasSep 2002 - May 2004 (1 year 9 months)