Patricia Ansong

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QUALITY IMPROVEMENT SPECIALIST

(MILVIK) BIMA

May 2026 - Current (6 months)

Evaluate current workflows and identify inefficiencies, bottlenecks, and areas for improvement

Design and implement strategies and action plans to improve quality, productivity, and operational performance.

Perform regular internal audits to ensure compliance with organizational policies, industry standards, and regulatory requirements.

Create, review, and revise policies, procedures, and work instructions to maintain consistent quality standards.

Work with departments such as operations, finance, human resources, and customer service to implement quality improvement initiatives.

Produce detailed reports, dashboards, and presentations for management, highlighting performance trends, ri

Phone verification Specialist

INFUSEmedia

Aug 2023 - Current (3 years 3 months)

Verifying of leads by means of call
Data collection
●Verifies the contact information contained in the head list according to client requirements

●Data research

●checking contact information for compliance with the campaign target criteria on official resources

●Confirmation of lead data by means of phone call

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AdministraƟve Assistant

Rect Academy

Sep 2022 - Current (4 years 2 months)

• Calling of parents when pupil do not report to school • Using Canva to design fliers for school occasions and events • Procurement of School items and food stuffs for canteen • Scheduling meeƟngs for Head of the school. • Helping the finance team to work of school fees and other fees to be paid by parents

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Telemedicine Sales Associate

MilVik Ghana (BIMA Ghana)

May 2021 - Aug 2022 (1 year 4 months)

• Answering quesƟons about the products of BIMA Ghana to markeƟng leads. • ContacƟng potenƟal or exisƟng customers to inform them about the • products and services of BIMA Ghana with a script. • Asking quesƟons to understand customer requirements and close sales. • Entering and updaƟng customers informaƟon in a database. • Handling grievances to preserve the BIMA Ghana's reputaƟon.

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Intern

MulƟmedia Group (Adom TV)

May 2019 - Mar 2020 (11 months)

• InvesƟgated, researched and fact-checked informaƟon. • Uncovered interesƟng stories in the field to be reported by news team. • Wrote news scripts and booked guests for interviews. • Handled administraƟve work.

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Pupil's Teacher

Miracle Rock Int. School

Aug 2017 - Jul 2018 (1 year)

• ProacƟvely worked as a pupil teacher tutoring numerous of subjects including MathemaƟcs, English, Social Studies and Integrated Science.

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Data Analysis and Entry

MILVIK GHANA LIMITED

Jan 2017 - Dec 2021 (5 years)

Accurate Data Input: Entering raw information—such as customer records, sales transactions, or leads—into databases, spreadsheets, or CRM platforms with high speed and precision.
2. Data Cleaning & Sanitization: Identifying and correcting duplicate records, spelling errors, missing values, or inconsistent formatting to maintain database integrity.
3. Record Verification & Cross-Checking: Verifying source documents against entered data to ensure compliance with quality standards and business rules.
4. Filing & Digital Archiving: Categorizing, indexing, and organizing electronic files and paper records for seamless retrieval and long-term storage (including data backups).
5. Database Maintenance: Updating existing files, m

About

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Patricia Ansong

About

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