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Pat Horne

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Senior Director @ Phreesia | Strategic Partnerships, Revenue Growth
Renfrew, Ontario, Canada

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Jobs verified_user 0% verified
  • Phreesia
    Senior Director, Market & Business Development
    Phreesia
    Nov 2021 - Sep 2023 (1 year 11 months)
    Led strategic initiatives & integration partnerships working cross-functionally with sales, operations, product and marketing teams to drive new revenue growth. Phreesia helps medical groups and health systems leverage the patient intake process to achieve their operational, financial and clinical goals. Phreesia puts innovative technology into the hands of patients to automate check-in and streamline front-office workflow. Over the years, the platform has evolved as we incorporated eligibility and benefits verification, built our own payments platform and integrated with the leading practice management and electronic medical record systems.
  • Phreesia
    Senior Director, Customer Success - Health Systems
    Phreesia
    Aug 2020 - Nov 2021 (1 year 4 months)
    Managed the team responsible for our largest and most complex health system clients as part of our emerging market efforts. Developed and deployed strategies for retention and expansion during the COVID-19 pandemic.
  • Phreesia
    Vice President, Customer Success
    Phreesia
    Jan 2018 - Aug 2020 (2 years 8 months)
    Grew and managed a ~150-person team responsible for existing client revenue. Implemented new processes and technology to effectively scale success leading up to Phreesia’s IPO in 2019.
  • Phreesia
    Senior Director/Director, Strategic Account Management
    Phreesia
    Oct 2015 - Dec 2017 (2 years 3 months)
    Developed and managed a specialized team responsible for growing our largest 50 provider clients. These clients accounted for the majority of our existing client revenue, receiving a white-glove, account-level retention and expansion planning.
  • Phreesia
    Director, Integration & Interfaces
    Phreesia
    Mar 2014 - Oct 2015 (1 year 8 months)
    Built and managed a technical team of programmers responsible for both developing & deploying integrations to large healthcare organizations. These integrations leveraged a mix of different connectivity approaches including HL7, FHIR, proprietary webservices, localized stored procedures and SQL.
  • Phreesia
    Manager, Support and Services
    Phreesia
    Mar 2013 - Feb 2014 (1 year)
    Managed the team responsible for our frontline technical support handling direct client calls through our 1-800 number, email and web chat. Developed and implemented service levels including case management strategies using ZenDesk & Salesforce.
  • Phreesia
    Team Lead/Senior, Implementation Specialist
    Phreesia
    Mar 2009 - Mar 2013 (4 years 1 month)
    Responsible for onboarding new Phreesia clients onsite and remotely. Developed and executed early iterations of implementation methodologies, project planning, training and other tooling. Later, I led a team of implementation specialists following best practices.
  • D
    Implementation Manager
    Decision Academic
    Nov 2004 - May 2008 (3 years 7 months)
    Decision Academic develops and sells student data management solutions for student information systems at academic institutions.
Education verified_user 0% verified
  • University of Ottawa
    E-Commerce
    University of Ottawa
    Jan 2004 - Jan 2007 (3 years 1 month)
  • Carleton University
    Bachelor, Economics
    Carleton University
    Jan 2003 - Jan 2008 (5 years 1 month)