Saurav Patel Cybersecurity Enthusiast

Retail Event Associate

Fanatics

Feb 2025 - Mar 2025 (2 months)

• Represented Fanatics with top-notch professionalism and customer service for the event WWE - Elimination Chambers 2025 at Rogers Centre.
• Maintained, organized sales floors and stockrooms, troubleshooting POS issues.
• Stocked merchandise, managed inventory, and organized supplies.
• Loaded/unloaded trucks, ensured clean, fully stocked event locations.
• Demonstrated strong communication, teamwork, and safety adherence in a fast-paced environment.

W

Information Technology Help Desk

WORLD SYSTEM BUILDER

Aug 2024 - Current (2 years 3 months)

• Arrange and co-ordinate seminars, conferences, etc.
• Record and prepare minutes of meetings, seminars and conferences.
• Determine and establish office procedures and routines.
• Schedule and confirm appointments.
• Answer telephone and relay telephone calls and messages.
• Answer electronic enquiries.
• Order office supplies and maintain inventory.
• Arrange travel, related itineraries and make reservations.
• Greet people and direct them to contacts or service areas.
• Type and proofread correspondence, forms and other documents.

CDS Product Demonstrator

COSTCO WHOLESALE CANADA

Aug 2024 - Current (2 years 3 months)

• Prepared and demonstrated a variety of food and non-food products, effectively showcasing their features to Costco members.
• Engaged with customers and management in a friendly and enthusiastic manner, fostering a positive shopping experience.
• Increased brand awareness and product sales by delivering compelling demonstrations and highlighting product benefits.
• Provided personalized customer service by assessing individual needs and recommending suitable products.
• Collaborated with team members and management to ensure seamless operations, performing additional tasks as required.

Retail Event Associate

Fanatics

Jul 2024

• Represented Fanatics with top-notch professionalism and customer service for the event WWE - Money In The Bank 2024 at The Rec Room.
• Maintained and organized sales floors and stockrooms, troubleshooting POS issues.
• Stocked merchandise, managed inventory, and organized supplies.
• Loaded/unloaded trucks, ensuring clean, fully stocked event locations.
• Demonstrated strong communication, teamwork, and safety adherence in a fast-paced environment. Additionally, utilized project management skills by overseeing a small team of five, managing the merchandise section, handling paperwork and documentation, assigning tasks, and ensuring timely breaks for team members, which contributed to the overall efficiency of t

Associate Consultant - Infrastructure Management

Allstate India

Aug 2023 - Apr 2024 (9 months)

• Handling technical and operational components for business effectiveness
• Provides comprehensive technical and application support to Allstate employees
worldwide
• Diagnose and troubleshoot end-user computing problems including analyzing
the problem, identification of appropriate resources, testing proposed fixes, and
follow-up to ensure the problem has been resolved.
• Creates and submits details conversation log on ServiceNow documenting user
interactions that are accurate, through and timely.
• Follow all the SOP with the effective use of the knowledge base.
• Acquired and maintained the current knowledge of relevant support policies in order to provide technically accurate solutions t

Senior Analyst - Infrastructure Management

Allstate India

Feb 2022 - Aug 2023 (1 year 7 months)

Handling technical and operational components for business effectiveness.
Hands on experience with below Applications/Software tools
• Microsoft ADUC 3.0
• Microsoft SCCM Remote Control 1906
• Avaya One-X Agent
• Reflection Desktop for IBM
• DPA Production
• BeyondTrust Representative Console
• ServiceNow

Associate Software Engineer

Accenture

Mar 2021 - Dec 2021 (10 months)

• Migrating the data of the content server.
• Managing access-related issues of the member's from the client's end using LDAP
& AD.
• Worked on enterprise content management platform Documentum.
• Hands-on experience with desktop environment embedded in a web browser
"Webtop".
• Running daily jobs ((.pl)pearl scripts) on the server using UNIX commands.
• Resolving daily tasks/tickets/incidents for clients on the ServiceNow management
tool.
• Creating SOP of the process for new resources.
• Provided multiple KT ( Knowledge Transfer) sessions to new resources of the Scrum
team.
• Created and maintained project tasks and schedules in JIRA as per the sprint.
• Has worked in A

Virtual Customer Support Associate

Amazon

Sep 2020 - Mar 2021 (7 months)

• Managed call flow and responded to daily support needs of customers with
professionalism and courtesy.
• Created and updated customer records within the Amazon database for all
calls/e-mails/chats received.
• Followed-up and escalated resolution actions related to unresolved issues.
• Resolved customer issues in a clear, concise, and straightforward manner.
• Received multiple appreciations and positive feedback from the
customers/superiors

Customer Service Executive

Competent Synergies

Jan 2020 - Aug 2020 (8 months)

• Worked cross platform
• Hands on experience with
Avaya
Salesforce Lightening

Customer Care Executive

Teleperformance

Nov 2019 - Jan 2020 (3 months)

Saurav Patel

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Saurav Patel

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