Patel Nikhilkumar D

Effective, client focused professional with 8+ years of combined experience with Telecom Service delivery/Assurance & Project management, process improvement, project planning, Implementation, quality assurance & customer service background. Motivated in driving results, maintaining & exceeding deadlines, cross functional communication among project & testing management and maintaining the relationship between both operations & project side of business. Qualifications  Service Delivery, Customer Services Management, Quality & Assurance Management  Project Planning, Project Management, Solution Implementation  Communication & Team Leadership, Organization & Time Management  Network Operations Management, Vendor Management  Hands on experience with CRM, BMC Remedy, NMS, Microsoft office365, etc.