P

Parmida Pahlavan

About

Detail

Multilingual Interpreter | Medical Sales Consultant | Care Advisor
Portugal

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Concentrix
    Customer Care Advisor
    Concentrix
    Sep 2024 - Current (1 year 8 months)
    • Responding to customer inquiries through chat, ensuring prompt, professional, and empathetic communication. • Assisting B2C customers by addressing their questions and concerns with patience and understanding. • Resolving product or service issues by carefully listening to customer feedback, acknowledging their concerns, and providing thoughtful solutions. • Delivering accurate, clear, and detailed information using appropriate tools and resources, always prioritizing a positive customer experience and aiming for customer satisfaction.
  • Vila Joya  Home Restaurant  Spa
    Front Office Customer Support Representative
    Vila Joya Home Restaurant Spa
    May 2023 - Jul 2024 (1 year 3 months)
    • Efficiently managed reservations and guest inquiries using reservation software (Host), ensuring accuracy and swift responses. • Delivered personalized and high-quality experiences to VIP and high-profile guests. • Skillfully addressed guest feedback and complaints, maintaining excellent relationships and ensuring customer satisfaction. • Multitasked in a dynamic environment, ensuring smooth operations and top-notch guest experiences.
  • Vila Joya  Home Restaurant  Spa
    Front Office Receptionist
    Vila Joya Home Restaurant Spa
    Jan 2023 - Dec 2024 (2 years)
  • Natural Clinic
    Customer Sales Consultant
    Natural Clinic
    Aug 2021 - May 2023 (1 year 10 months)
    • Advised international clients on treatment options, delivering clear and concise explanations in multiple languages. • Coordinated all stages of the treatment process, ensuring seamless customer experiences through effective communication and documentation. • Supported clients with travel and accommodation logistics, enhancing satisfaction. • Resolved potential issues by anticipating needs and addressing concerns promptly, significantly improving patient satisfaction.
  • Natural Clinic
    Medical Interpreter
    Natural Clinic
    Jan 2021 - Dec 2023 (3 years)
  • Babacan Holding
    Real Estate Sales and Investment Specialist
    Babacan Holding
    Oct 2018 - Jul 2021 (2 years 10 months)
    • Managed complex real estate transactions, including buying, selling, and renting properties, while prioritizing client satisfaction. • Handled customer concerns with empathy, turning potential complaints into positive experiences. • Trained new staff members, fostering a customer-centric culture within the team. • Consistently met and exceeded sales targets by building strong relationships with clients and providing tailored investment solutions.
Education verified_user 0% verified
  • Istanbul Aydin University
    Master's degree, English Language and Literature, General
    Istanbul Aydin University
    Jan 2019 - Dec 2021 (3 years)
  • Azad University IAU
    Bachelor's degree, English Language and Literature, General
    Azad University IAU
    Jan 2014 - Dec 2018 (5 years)