Paolo Tulio

E

Operations Manager

Empower California

Oct 2024 - Jun 2025 (9 months)

As an Operations Manager, I was responsible for overseeing daily operations, optimizing processes, and ensuring efficient resource allocation to meet organizational goals. I collaborated with various teams to enhance productivity and streamline workflows. Additionally, I managed the tools utilized by agents, including Salesforce CRM and other call tools, which facilitated effective communication and operational efficiency. This experience with Salesforce CRM not only supported our operational needs but also contributed to a better understanding of lead generation processes, even though lead generation was not my primary focus.

J

Executive Assistant

JSA LLC

Jun 2021 - Aug 2024 (3 years 3 months)

E

Strategic Call Agent

Empower U

Apr 2020 - Feb 2021 (11 months)

K

Business Development Manager

Kris & Greg Connections

Jun 2018 - Mar 2020 (1 year 10 months)

As a Business Development Manager, I was responsible for identifying new business opportunities, building and maintaining relationships with clients, and driving revenue growth. I conducted market research to inform strategic decisions and collaborated with cross-functional teams to develop tailored solutions for clients. Additionally, I provided email support to clients and buyers, ensuring timely communication and addressing inquiries effectively, which contributed to enhanced client satisfaction and retention. Furthermore, I managed client interactions for specific campaigns or lines of business (LOBs), which required a strong understanding of project management principles to ensure that client needs were met efficiently and effectively.

E

Verifier Agent

Elevated Perspective Marketing

Jan 2018 - Jun 2018 (6 months)

B

Team Leader

Baivi Inc.

Sep 2016 - Dec 2016 (4 months)

D

Project Manager

D47 Bpo Solutions

Dec 2015 - Jun 2016 (7 months)

V

Business Solutions Trainer

Voc Training and

Sep 2015 - Dec 2015 (4 months)

I

Customer Service

IBEX GLOBAL PHILIPPINES

Feb 2015 - Sep 2015 (8 months)

I

Technical Support Sales Agent

Itec Alert

Nov 2014 - Jan 2015 (3 months)

M

Team Leader

Msit Solutions Inc.

Jul 2014 - Nov 2014 (5 months)

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