P
Paola Rozo
About
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Bogota D.C., Colombia
Résumé
Jobs
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- LAdministrative Assistant and CoordinatorLMX DigitalOct 2024 - Feb 2025 (5 months)Manage schedules, appointments, and communications for executives and teams, Handle administrative duties such as data entry, document management, and reporting
Donor Engagement AssociateIntuitive SolutionsJul 2024 - Dec 2024 (6 months)Develop and implement donor engagement strategies to strengthen relationships, manage donor communications, including emails, calls, and personalized thank-you notes, maintain accurate donor records in the CRM system and track engagement metrics- Customer Service Representative- Logistics OutboundSUCAFINAJan 2024 - Jul 2024 (7 months)Track and trace vessels arrival to ports in USA, Scheduling trucking moves to final customers and providing customer service to make sure all cargo arrived in good conditions. Billing and documenting sold cargo in SAP and cargowise
- MInternational Logistics Specialist - Customer RepresentativeMontachem INCJun 2023 - Dec 2023 (7 months)Complete new orders in SAP, request and track and trace bookings with diffferent carriers, customer service for clients based in North Africa and Middle East. Documentation instructions (AES, Shipping instructions), invoicing, inventory management, supply chain management.
- LOperation Team LeaderLean Staffing Solutions – Unitcargo LLCJun 2022 - Jun 2023 (1 year 1 month)Responsible for monitoring and overseeing the team's workflow and tasks to distribute them. Define goals, communicate objectives, and follow up on the team's performance. Direct point of contact for escalations inside and outside the organization and making sure all the team provides excellent customer service.
- LLogistics Coordinator – Booking and Documentation RepresentativeLean Staffing Solutions - Unitcargo LLCMay 2019 - Jun 2022 (3 years 2 months)Complete booking requests and send them to the carriers for import and export. Send booking confirmations, create rollovers, amendments and track and trace all the bookings. Create, proof, and send the documentation required for exports and imports, as well as amend and generate BLs working closely with the customers.
- Customer Service RepresentativeOne linkAug 2018 - May 2019 (10 months)Inbound calls, KPIs messuring and reporting, providing customer service to USA based clients
- TForeign Trade AgentTotall Corp. SASMar 2017 - May 2018 (1 year 3 months)Select potential and current suppliers and managing all import process to Colombia for technology products as well as coordinate inland transport to arrive at final destination.
- Customer Service RepresentativeSitel GroupMar 2016 - Jan 2017 (11 months)Inbound calls, KPIs messuring and reporting, providing customer service to USA based clients
Education
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- SProfessional in International RelationsSan Buenaventura UniversityJan 2012 - Jan 2018 (6 years 1 month)
- Customs Auxiliary (Technical Degree)CencaboJan 2011 - Jan 2012 (1 year 1 month)
- High School DiplomaColegio La PresentaciónJan 2005 - Jan 2010 (5 years 1 month)