P
Paola Pèrez
About
Detail
Guadalajara, Jalisco, Mexico
Contact Paola regarding:
work
Full-time jobs
Starting at
USD18k/year
Résumé
Jobs
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Virtual Assistant / Front DeskBulldog AdjustersApr 2025 - Current (1 year 7 months)My primary responsibilities include handling inbound and outbound calls, reviewing, assigning, and responding to emails, coordinating and sharing files with attorney offices, and managing document uploads and downloads for claim files. This includes uploading scanned documents to Google Drive and ensuring email attachments are accurately saved to the appropriate claims.
I also monitor claims that have progressed to litigation by obtaining updates from attorneys and maintaining accurate records. In addition, I assist with onboarding and training new employees by teaching them how to navigate our system, properly label and upload documents, and follow best practices for handling customer calls and claim-related communications.- RVirtual AssistantReal Property Management SelectJun 2020 - Mar 2025 (4 years 10 months)RPM Select is a real estate company based in the U.S.A.
I began my career with RPM as a Receptionist, where I managed incoming calls, gathered relevant information, and directed inquiries to the appropriate agents. Due to my strong performance, I was promoted to Remote Team Specialist and later to Remote Team Supervisor.
In my leadership role, I was responsible for overseeing daily operations, including responding to tenant emails, managing inspection reports, handling inbound and outbound communications, and ensuring efficient workflow across the team. I also coached and mentored team members, monitored performance metrics, and maintained KPI targets. My commitment to customer excellence contributed directly to improving the com - English TeacherSAY ABCJan 2020 - Dec 2020 (1 year)Delivered online English instruction for a Beijing-based educational institution, teaching students between the ages of 7 and 14. Developed engaging lessons to ensure student comprehension and academic progress while fostering a positive learning environment.
Conducted monthly parent-teacher conferences to discuss student performance, provide progress updates, and recommend strategies for continued improvement. Successfully delivered more than 200 hours of online instruction, consistently maintaining high levels of student engagement and learning outcomes. - STechnical Support AgentServicios Ssi Integrales, S. De R.L De C.VApr 2016 - Jun 2018 (2 years 3 months)Working in a telemarketing company, developing great customer service skills. Assigned to be part of the training assistance team helping new hires with any questions and/or feedback needed, so each new hire could meet the required skills and metrics needed to assure their new position.
Education
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- ISustainable Agricultural/ Innovation EngineeringInstituto Tecnológico Superior de CoculaJan 2015 - Jan 2018 (3 years 1 month)
- PHighschoolPreparatoria Regional De TecolotlanJan 2012 - Jan 2014 (2 years 1 month)