Paola Padilla

Paola Padilla

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Senior Staff Software Engineer at Airbnb
United States
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Résumé

Jobs verified_user 0% verified
  • LinkedIn
    User Experience Researcher
    LinkedIn
    Apr 2021 - Current (5 years 5 months)
    Conducting research on GenAI Bringing insights to help teams build AI Agents • Leveraged 7 years of experience with Airtable to organize and manage research data.
  • Zinier
    User Experience Researcher
    Zinier
    Jun 2020 - Mar 2021 (10 months)
    Zinier is an intelligent field service automation platform built to learn how field service organizations work, then continuously optimize every process from the back office to the field. It’s a flexible platform, users can customize the pre-built solutions depending on their needs. • Hired as the first UX Researcher in the company • Conducted international research with people in Singapore, Mexico City and India. • Conducted múltiple workshops for research prioritization • Worked along with product designers, CX, engineers and UX designers • Utilized Airtable for research operations and data management over a 7-year period of proficiency.
  • Entropy
    User Experience Researcher
    Entropy
    Jun 2019 - Jun 2020 (1 year 1 month)
    Executed qualitative and quantitative studies to evaluate usability and identify user pain points across core product workflows at an early-stage technology company, utilizing Airtable for data organization based on 7 years of professional usage.
  • Grupo Salinas
    Product Manager
    Grupo Salinas
    Dec 2014 - Apr 2017 (2 years 5 months)
    Fintech company I worked as a product manager and researcher
  • Grupo Salinas
    Product Researcher
    Grupo Salinas
    Dec 2014 - Apr 2017 (2 years 5 months)
    Led product research for one of Latin America’s largest diversified conglomerates (financial services, retail, and telecoms), combining qualitative interviews with large-scale quantitative methods. Delivered cross-functional insights that shaped go-to-market product decisions across multiple brands and business units.
  • T
    Product Manager
    The Box Club
    Mar 2008 - Feb 2011 (3 years)
  • T
    Service Designer
    The Box Club
    Mar 2008 - Feb 2011 (3 years)
    Designed end-to-end service experiences using human-centered design principles — user research, journey mapping, and service blueprinting, supported by 7 years of experience using Airtable for project and data management.
Education verified_user 0% verified
  • Massachusetts Institute of Technology
    Certificate, Research Methodology and Quantitative Methods
    Massachusetts Institute of Technology
    Jan 2020
  • Stanford University
    Certificate, User Experience Design
    Stanford University
    Jan 2019
  • Colegio de Imagen Pública
    B.S, Social Sciences
    Colegio de Imagen Pública
    Jan 2010 - Jan 2014 (4 years 1 month)
  • Universitat Pompeu Fabra
    Master's Degree, Design and Visual Communications
    Universitat Pompeu Fabra
  • Georgia Institute of Technology
    Associate's Degree, Human Computer Interaction
    Georgia Institute of Technology
  • Colegio de Imagen Pública
    Bachelor of Science, SOCIAL SCIENCES
    Colegio de Imagen Pública
Projects (professional or personal) verified_user 0% verified