Customer Support Specialist with 3+ years of remote experience supporting high-volume operations for international teams. I specialize in handling large volumes of customer interactions while maintaining consistency, clarity, and problem resolution efficiency.
Key strengths:
• High-volume support: handling 800–1,600 tasks per month with 95–98% quality consistency
• Issue resolution: identifying problems quickly and providing clear, effective solutions
• Customer communication: delivering structured, user-friendly responses in English and Portuguese
• Process adherence: working within guidelines while maintaining speed and accuracy
Experience includes supporting users, evaluating written communication, and delivering structured feedback that improves clarity and outcomes. I thrive in fast-paced environments, remote environments and collaborating with international teams.
Open to remote Customer Support, Customer Success, and Operations roles.
