Paola Jimena Paredes Nava

Paola Jimena Paredes Nava  new_releases

About

Detail

Lic. en Mercadotecnia
Santiago de Querétaro, Querétaro, Mexico
Contact Paola regarding: 
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Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 20% verified
  • La Haus
    Customer Service Lead
    La Haus
    Sep 2021 - Jan 2022 (5 months)
    - Support in the selling closure process, with the commercial department. - Face-to-face accompaniment during the selling closure process: contract signing, fsignature of deeds in notary's office, house delivery. - Payment follow-up. - Update delivery on construction progress. - General customer Service. - Purchase decisions. - NPS control and managing. - Leading the customer service team.
  • F
    Billingual Contact Center Supervisor
    FBFLURRY
    Nov 2016 - Sep 2021 (4 years 11 months)
    - Customer service at an agent and supervisor level for e- commerce and hotel reservations brands. - Email and chat assistance. - Team's support, supervision and feedback delivery to improve the agent's development. - Recruitment and selection process by interviewing new candidated and validating their skills for the role. - New hires training for systems and brand's information. - Supervisor's reporting such as attendance, timeliness, and monitoring. - Client Support Activities: Evaluating, investigating and gathering information for cases' resolutions and desision making for customer service inquiries. - Fraud detection and evaluation through the usage of systems such as CyberSource, to determine if the order should or should not
  • B
    Counter Customer Service
    Boutique Nunca digas Nunca
    Jun 2013 - Nov 2016 (3 years 6 months)
    - Face to face customer service. - Sales control and monitoring. - Inventory managing. - Ins and outs of inventory - Social media managing - Customer direct marketing. -Selling process - Creation and development of general reports. - Proyect on marketing study about Querétaro city and it's opportunity areas. - Certified in Microsoft Office Programs Power Point, Word, Excel.
  • Berlitz Institute
    Summer Program's English Teacher
    Berlitz Institute
    2013 - 2019 (6 years 1 month)
    Daily class planification. .- Attendance - School activities' management for a 7-10 kids' group. - Group's Management. Freelance Projects
  • Speed Commerce
    Fraud and Research specialist verified_user Verified experience
    Speed Commerce
Education verified_user 0% verified
  • Escuela Bancaria y Comercial
    Bachelor degree in Marketing Marketing
    Escuela Bancaria y Comercial
    2015 - 2019 (4 years 1 month)
  • H
    through EGEL exam
    High School Nuevo Horizonte
    2012 - 2015 (3 years 1 month)