Paola Camacho

Paola Camacho

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Project Manager & Service Coordinator at Broadvoice
Cundinamarca, Colombia

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Résumé


Jobs verified_user 0% verified
  • H
    Marketing Content Specialist
    Hairatin & Nation Green Homes
    Jun 2024 - Sep 2024 (4 months)
    Specialist in marketing content for Hairatin (beauty) and Nation Green Homes (sustainability). Developed cross-functional campaigns, tailored content for contrasting audiences, and collaborated with teams to meet business goals. Excelled in social media, email marketing, and storytelling, achieving measurable engagement and lead growth in two vastly different markets.
  • B
    Project Manager & Service Coordinator
    Broadvoice
    Mar 2024 - Nov 2024 (9 months)
    In my previous roles, I successfully managed approximately 15 simultaneous creative projects, working closely with cross-functional teams to translate client objectives into actionable strategies. This included scheduling design reviews, coordinating with creative and technical teams, and ensuring seamless communication of milestones. I also guided the development of visually impactful materials and campaigns, ensuring alignment with brand identity and client goals.
  • T
    Content Moderation Operations Manager
    Teleperformance
    May 2021 - Feb 2024 (2 years 10 months)
    Serve as Operations Manager ensuring effective communication and project coordination. Managed KPIs for campaigns with major clients such as Meta (Facebook), Stripe with SMB, and Uber with customer service and content moderation and reported KPI directly to clients through WBR, MBR, and QBRs, along with improvement action plans. Instrumental in negotiating and implementing new business lines and projects, meeting 100% of the KPI targets within the first 3 months, contributing to business growth.
  • Teleperformance Spain
    Bilingual account executive
    Teleperformance Spain
    May 2021 - Current (4 years 2 months)
    - Responsible for the work environment, client satisfaction, and profitability of a program by being the leader of the line of business units integrated by Supervisors and agents. - Manages and develops a team of assigned Supervisors to meet and exceed performance, quality, end-user satisfaction, client satisfaction, and other relevant critical operational metrics by providing them guidance, support, and education. - Support, motivate, evaluate, develop and coach their Supervisors to continually meet and exceed their individual/team targets.
  • T
    Operations Supervisor
    Teleperformance
    Feb 2019 - Apr 2021 (2 years 3 months)
    Responsibilities* Managed and developed a team of agents* Provided guidance and support to maintain the required service levelsAchievements* Successful management and development of agent teams, exceeding performance and quality standards
  • Teleperformance Spain
    Operations team lead
    Teleperformance Spain
    Feb 2019 - May 2021 (2 years 4 months)
    - Manages and develops a team of assigned Agents to meet and exceed performance, quality, end-user satisfaction, client satisfaction, and other relevant vital operational metrics by providing them guidance, support, and education. - Review team and Agent performance and quality metrics on a regular basis within the shift to ensure that all operational metrics are met. - Support, motivate, evaluate, develop and coach their Agents to continually meet and exceed their individual / team targets. Proactively maintain and deliver the required service levels whilst maximizing productivity in the team to ensure the desired operational margin • Provide “real-time” support to Agents experiencing difficulties on calls and handle escalated irate and/o
  • Teleperformance Spain
    Customer service Representative
    Teleperformance Spain
    Aug 2018 - Feb 2019 (7 months)
    - Interact with users via email, phone, and chat. - Analyze and evaluate users’ specific account setups and previous interactions with the client to recommend solutions to their questions that would best fit their needs. - Aim to resolve issues on the first call by being highly empathetic and thoughtful, with the ability to understand customers’ business challenges and tailor a solution adapted to their needs.
Education verified_user 0% verified
  • Academia de Artes Guerrero
    Fine Arts
    Academia de Artes Guerrero
    Jan 2023 - Current (2 years 6 months)
  • Crehana
    Comunicación asertiva
    Crehana
    Jun 2022
  • Crehana
    Ilustración de retratos con lápices y acuarelas
    Crehana
    Jun 2022
  • Crehana
    Automotivación y motivación al logro
    Crehana
    May 2022
  • Udemy
    Six sigma green belt
    Udemy
    May 2021
  • Corporación Escuela de Artes y Letras
    Maestra en Artes Plásticas
    Corporación Escuela de Artes y Letras
    Jan 2021 - Current (4 years 6 months)
  • Universidad de la Sabana
    Diploma-Marketing Digital
    Universidad de la Sabana
Projects verified_user 0% verified
  • T
    KPI Management and performance accomplishment
    Teleperformance
    May 2021 - Current (4 years 2 months)