Paola Andrea Rico Alarcon

Business Support Specialist

EduNext

Aug 2023 - Current (2 years 7 months)

• Successfully reduced client account collection time from 6 months to 1 month by implementing standardized and streamlined processes. • Decreased the company's debt recovery portfolio value by 70% through the creation of SOPs that optimized internal debt collection times and coordinated the engagement of international external collection agencies, handling cases in countries such as Argentina, Peru, the United Kingdom, and France. • Actively contributed to the development of internal control documentation for audit processes and designed end-to-end SOP workflows for control point verification and audit compliance. • Advised the company in sourcing a law firm for urgent legal reviews, resulting in the standardization and proper manageme

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Assistant to the CEO

Ron La Hechicera

Apr 2023 - Aug 2023 (5 months)

• Promoted and supported the implementation of the company's Occupational Health and Safety Management System. • Actively organized office facilities and the inventory warehouse, improving inventory visibility and access for the entire team. • Assisted in coordinating travel arrangements and event planning for the team and the CEO. • Supported the exploration of new markets to expand product distribution to ports and cruise lines. • Leveraged CRM tools to enhance calendar management and streamline personalized assistance, contributing to a more efficient daily workflow. • Utilized social media management skills to support branding efforts and create branded content, further enhancing the company's visibility and market presence.

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Administrative Coordinator

CLV Arquitectura & Construcción

Nov 2020 - Sep 2022 (1 year 11 months)

• Designed and implemented an efficient payment system, reducing errors and processing time by 90%. • Promoted the implementation of the company's Occupational Health and Safety Management System. • Assisted in the relocation and successful launch of the company's new headquarters. • Reconciled bank statements and credit card accounts for company partners. • Finalized a deed and trust process that had been delayed for over six months, ensuring proper legal and financial closure.

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Administrative Manager

Santa Barbara Surgical Center.

Sep 2018 - Sep 2020 (2 years 1 month)

• Promoted and supported the implementation of the Occupational Health and Safety System within the clinic. • Modernized payroll processes by transitioning from cash payments to electronic payroll deposits. • Oversaw facility improvements for staff, including the planning and construction of a new employee cafeteria. • Led the reorganization of the clinic's records management system, from hiring a professional in document archiving to building a secure space for the preservation of medical records and financial documents.

Paola Andrea Rico Alarcon

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