Juan Pablo Paniagua Gonzalez

Juan Pablo Paniagua Gonzalez  new_releases

About

Detail

Communications | CRM | Growth | Marketing
Bogota D.C., Colombia

Contact Juan regarding: 
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Full-time jobs
Starting at USD1.2K/month
Flexible work

Timeline


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Résumé


Jobs verified_user 0% verified
  • Qargo Coffee
    Franchise Sales Representative
    Qargo Coffee
    Jan 2025 - Current (10 months)
    Driving Qargo Coffee’s expansion by identifying high-potential markets, attracting top tier franchisees, and crafting growth strategies that maximize revenue. I lead the franchise sales process from prospecting to launch and long-term success. My focus is on building strong relationships, optimizing sales pipelines, and positioning Qargo Coffee as a top-tier franchise opportunity. Additionally, my experience in appointment management has been crucial in coordinating meetings and guiding prospects through financial verification and FDD acknowledgment, ensuring a seamless transition until their franchise is officially opened. Furthermore, my background in customer service within home services has enhanced my ability to nurture leads through e
  • C
    CRM & E Commerce Coordinator
    Clevercel
    Jun 2024 - Dec 2024 (7 months)
    As a CRM & E Commerce Coordinator, I am responsible for managing customer databases, analyzing data to develop retention strategies, and executing personalized marketing campaigns. Skilled in using automation tools to monitor campaign performance and generate reports, I also collect customer feedback for continuous improvement. My role involves integrating CRM systems with company platforms and overseeing e-commerce operations to enhance customer experience and drive sales. Additionally, I utilized cold calling and warm calling techniques to follow up on leads for B2B purposes, which contributed to building stronger relationships with potential clients and enhancing overall sales strategies. I also engaged in investor relations to ensure al
  • Qargo Coffee
    CRM analyst
    Qargo Coffee
    Feb 2022 - May 2024 (2 years 4 months)
    Managing and optimizing customer relationship management systems. In this role, I strategically handle customer data, ensuring its accuracy and relevance. My responsibilities include planning and executing targeted email campaigns to enhance customer engagement and loyalty. I collaborate closely with cross-functional teams to implement successful campaign rollouts and maintain effective Qargo Coffee communication. Additionally, I develop B2B strategies and support franchise purposes.
  • Starbucks Coffee Company
    Communication and marketing Analyst
    Starbucks Coffee Company
    Feb 2021 - Jun 2022 (1 year 5 months)
    - Analyzed and enhanced customer digital experiences to optimize engagement and satisfaction. - Developed and managed a comprehensive content grid to streamline marketing efforts across various digital platforms. - Executed digital marketing strategies, including the production of product photos to elevate brand visibility. - Led the rollout of marketing campaigns, ensuring alignment with overall business objectives. - Acted as Community Manager, fostering relationships and engagement within the target audience. - Conducted KPI analysis to measure the effectiveness of marketing initiatives and inform future strategies. - Coordinated efforts within a remote creative agency, ensuring seamless collaboration and project execution. - Dire
  • S
    ALSEA COLOMBIA
    STARBUCKS-COLOMBIA
    Feb 2021 - Jun 2022 (1 year 5 months)
    My experience at Starbucks gave me a strong foundation in customer service, team coordination, and operations within a fast-paced retail environment. These skills directly translate into my current role where understanding customer needs, ensuring a consistent brand experience, and working efficiently with a team are equally critical. While the industries may differ, the core competencies of communication, service excellence, and process management are highly transferable. Additionally, I have managed supplier relationships for stores in Medellín, Bogotá, Barranquilla, and Cali, which has further enhanced my ability to coordinate effectively and maintain high service standards across various locations.
  • P
    Community manager
    Procevinos SAS
    Oct 2019 - Dec 2020 (1 year 3 months)
    I was responsible for press releases and internal communications. Additionally, I managed content creation and led product photography sessions to support regional launches and lay the groundwork for a customer loyalty program. This experience allowed me to develop strong skills in marketing strategy and customer relationship management (CRM) for small businesses, which complements my ability to handle customer service, lead generation, and outbound calls effectively.
  • F
    COMMUNITY MANAGER
    FUNDACIÓN COLOMBIA RESTAURATIVA
    Jan 2019 - Dec 2021 (3 years)
    Fui responsable de la dirección de contenidos digitales, incluyendo la producción de podcasts y vídeos institucionales, así como la coordinación de seminarios. Además, gestioné relaciones con aliados y bases de datos, colaborando con la Fiscalía y diversas entidades distritales y gubernamentales para asegurar el cumplimiento de los objetivos del proyecto. Aunque el servicio al cliente no era un enfoque principal, mi experiencia en la gestión de aliados contribuyó a fortalecer la comunicación y la colaboración con estas entidades, lo que resultó en un impacto positivo en nuestras iniciativas.
  • R
    Data Manager Auxiliar de comunicaciones
    Relaciones publicas
    Jan 2014 - Dec 2017 (4 years)
    Auxiliar de marketing - ExpoCafé edición 2017 Data Manager Auxiliar de comunicaciones (Federación Nacional de Cafeteros) (+57) 3138111823
Education verified_user 0% verified
  • V
    BACHILLER
    VALIDACIÓN ICFES
Projects (professional or personal) verified_user 0% verified
  • C
    Community Manger - Project managr
    Jan 2014 - Dec 2017 (4 years)
Publications verified_user 0% verified
  • Diario ADN
    El Rebusque - Columna de Opinión
    Diario ADN
    Jun 2021 - Current (4 years 5 months)