Juan Pablo Paniagua Gonzalez

Juan Pablo Paniagua Gonzalez  new_releases

About

Detail

Sales | CRM | Growth | Virtual Assistant
Bogota D.C., Colombia

Contact Juan regarding: 
work
Full-time jobs
Starting at USD2k/month
Flexible work

Timeline


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Résumé


Jobs verified_user 0% verified
  • Qargo Coffee
    Franchise Sales Representative
    Qargo Coffee
    Jan 2025 - Current (1 year 10 months)
    Driving Qargo Coffee's franchise expansion across the United States by identifying high-potential markets, building investor relationships, and guiding franchise candidates through the entire development process.
    Key responsibilities include:
    • Franchise development and territory expansion
    • Investor relations and franchise candidate qualification
    • Lead generation strategy and CRM optimization
    • Discovery calls, FDD management, and financial verification processes
    • Franchise onboarding and store launch coordination
    • Pipeline management and sales process improvement

    Focused on creating scalable systems that improve conversion rates, strengthen franchisee relationships, and support sustainable
  • C
    CRM & E Commerce Coordinator
    Clevercel
    Jun 2024 - Dec 2024 (7 months)
    Supported customer acquisition and retention initiatives through CRM management, marketing automation, data analysis, and customer experience optimization.
    Key responsibilities included:
    • CRM administration and database management
    • Marketing automation and campaign execution
    • Customer retention and engagement strategies
    • Performance reporting and analytics
    • Cross-functional support for e-commerce and sales operations
  • Qargo Coffee
    CRM analyst
    Qargo Coffee
    Feb 2022 - May 2024 (2 years 4 months)
    Managing and optimizing customer relationship management
    systems. In this role, I strategically handle customer data,
    ensuring its accuracy and relevance. My responsibilities
    include planning and executing targeted email campaigns to
    enhance customer engagement and loyalty. I collaborate
    closely with cross-functional teams to implement successful
    campaign rollouts and maintain effective Qargo Coffee
    communication. Additionally, I develop B2B strategies and
    support franchise purposes.
  • Starbucks Coffee Company
    Communication and marketing Analyst
    Starbucks Coffee Company
    Feb 2021 - Jun 2022 (1 year 5 months)
    - Analyzed and enhanced customer digital experiences to optimize engagement and satisfaction.
    - Developed and managed a comprehensive content grid to streamline marketing efforts across various digital platforms.
    - Executed digital marketing strategies, including the production of product photos to elevate brand visibility.
    - Led the rollout of marketing campaigns, ensuring alignment with overall business objectives.
    - Acted as Community Manager, fostering relationships and engagement within the target audience.
    - Conducted KPI analysis to measure the effectiveness of marketing initiatives and inform future strategies.
    - Coordinated efforts within a remote creative agency, ensuring seamless collaboration
  • S
    ALSEA COLOMBIA
    STARBUCKS-COLOMBIA
    Feb 2021 - Jun 2022 (1 year 5 months)
    My experience at Starbucks gave me a strong foundation in customer service, team coordination, and operations within a fast-paced retail environment. These skills directly translate into my current role where understanding customer needs, ensuring a consistent brand experience, and working efficiently with a team are equally critical. While the industries may differ, the core competencies of communication, service excellence, and process management are highly transferable. Additionally, I have managed supplier relationships for stores in Medellín, Bogotá, Barranquilla, and Cali, which has further enhanced my ability to coordinate effectively and maintain high service standards across various locations.
  • P
    Community manager
    Procevinos SAS
    Oct 2019 - Dec 2020 (1 year 3 months)
    I was responsible for press releases and internal communications. Additionally, I managed content creation and led product photography sessions to support regional launches and lay the groundwork for a customer loyalty program. This experience allowed me to develop strong skills in marketing strategy and customer relationship management (CRM) for small businesses, which complements my ability to handle customer service, lead generation, and outbound calls effectively.
  • F
    COMMUNITY MANAGER
    FUNDACIÓN COLOMBIA RESTAURATIVA
    Jan 2019 - Dec 2021 (3 years)
    Fui responsable de la dirección de contenidos digitales, incluyendo la producción de podcasts y vídeos institucionales, así como la coordinación de seminarios. Además, gestioné relaciones con aliados y bases de datos, colaborando con la Fiscalía y diversas entidades distritales y gubernamentales para asegurar el cumplimiento de los objetivos del proyecto. Aunque el servicio al cliente no era un enfoque principal, mi experiencia en la gestión de aliados contribuyó a fortalecer la comunicación y la colaboración con estas entidades, lo que resultó en un impacto positivo en nuestras iniciativas.
  • R
    Data Manager Auxiliar de comunicaciones
    Relaciones publicas
    Jan 2014 - Dec 2017 (4 years)
    Auxiliar de marketing - ExpoCafé edición 2017 Data Manager Auxiliar de comunicaciones (Federación Nacional de Cafeteros) (+57) 3138111823
Education verified_user 0% verified
  • V
    BACHILLER
    VALIDACIÓN ICFES
Projects (professional or personal) verified_user 0% verified
  • C
    Community Manger - Project managr
    Jan 2014 - Dec 2017 (4 years)
Publications verified_user 0% verified
  • Diario ADN
    El Rebusque - Columna de Opinión
    Diario ADN
    Jun 2021 - Current (5 years 5 months)