P

Panagiotis Hernandez

About

Detail

Product Coordinator en PanaTheNomad
Tegucigalpa, Francisco Morazán Department, Honduras
Contact Panagiotis regarding: 
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Full-time jobs

Timeline

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Résumé

Jobs verified_user 0% verified
  • Railsware
    Customer Success Manager
    Railsware
    Jun 2024 - Jan 2026 (1 year 8 months)
    -Collaborating with an international remote teams working in multiple time zones - Troubleshooting and resolving advanced issues in dynamic environments for multiple SaaS advanced products - Suggesting procedures to improve overall customer & team experience. - Collaborating with a team to achieve production and performance goals. - Analyzing data, trends, production and reports trends to improve efficiency.
  • Couplerio
    Customer Success Manager
    Couplerio
    Jun 2024 - Jan 2026 (1 year 8 months)
    - Collaborating with an international remote team across multiple time zones -Onboarding new clients, providing ongoing support, and identifying opportunities to enhance customer satisfaction and retention. -Collaborate with other departments to relay customer feedback and contribute to product improvements. - Troubleshooting and resolving complex issues in dynamic SaaS environments -Proposing improvements to enhance customer satisfaction and team efficiency -Working closely with a team to meet performance and productivity goals - Analyzing data trends to identify insights and improve support processes -helping
  • Mailtrap
    Customer Success Manager
    Mailtrap
    Jun 2024 - Jun 2025 (1 year 1 month)
    -Collaborating with clients to ensure they effectively utilize mailtrap's email testing and delivery features to meet their goals -Guiding new users through onboarding, helping them understand mailtrap's capabilities and setting them up for success -Troubleshooting and resolving any issues clients face, particularly in dynamic environments where email testing and deliverability are critical -Collecting client feedback and working with product and development teams to address pain points and suggest enhancements - Building strong, lasting relationships with clients to encourage renewals and identify upsell opportunities -Monitoring client engagement and usage metrics to proactively address potential challenges and ensure clients achieve opti
  • PanaTheNomad
    Product Coordinator
    PanaTheNomad
    May 2024 - Current (2 years 5 months)
    - Collaborating with international remote teams across multiple time zones to ensure seamless project execution and communication.
    - Troubleshooting and resolving advanced issues in dynamic environments, leveraging analytical skills to identify root causes and implement effective solutions.
    - Suggesting and documenting procedures to improve overall customer and team experience, including the standardization of workflows and operational processes.
    - Collaborating with a team to achieve production and performance goals, fostering a cohesive and productive work environment.
    - Analyzing data, trends, production, and report trends to improve efficiency and drive continuous improvement.
    - As a Freelancer, I work with well
  • MailerLite
    Customer Support Manager
    MailerLite
    Jun 2023 - May 2024 (1 year)
    -Troubleshooting and resolving advanced issues in a dynamic environment - Developing procedures to improve overall customer/team experience - Evaluating team production and performance. - Analyzing data, trends, production and workload distribution. -Troubleshooting and resolving advanced issues in a dynamic environment - Developing procedures to improve overall customer/team experience - Evaluating team production and performance. - Analyzing data, trends, production and workload distribution.
  • MailerLite
    Customer Shift Lead
    MailerLite
    May 2020 - May 2024 (4 years 1 month)
    - Managed and oversaw an international remote team operating across multiple time zones, ensuring seamless collaboration and productivity.
    - Troubleshot and resolved advanced customer issues within a dynamic and fast-paced environment, maintaining high levels of customer satisfaction.
    - Developed and implemented new procedures and standard operating procedures (SOPs) to enhance overall customer and team experience, and optimize workflows.
    - Evaluated team production and performance through rigorous data analysis, identifying trends and optimizing workload distribution.
    - Onboarded and trained new hires, ensuring they were equipped with the necessary skills and knowledge to succeed.
    - Leveraged Google's ecosystem, in
  • Knoah Solutions
    Team Lead
    Knoah Solutions
    May 2019 - May 2020 (1 year 1 month)
  • T
    Talk Show Host
    Teleceiba Internacional Canal
    Jan 2018 - Dec 2019 (2 years)
  • Grupo Pullmantur
    Shore Excursion/Animation Youth Staff Teen Coordinator
    Grupo Pullmantur
    Dec 2016 - Jan 2018 (1 year 2 months)
  • PartnerHero
    Customer Support Specialist
    PartnerHero
    Jan 2014 - Dec 2016 (3 years)
  • E
    English Teacher
    Escuelas Bilingües de Honduras
    Aug 2010 - Jan 2016 (5 years 6 months)
    As an English Teacher, I am dedicated to fostering a supportive and engaging learning environment for students of all levels.
    • Implemented effective classroom management strategies to ensure a productive and respectful atmosphere conducive to learning.
    • Developed and delivered comprehensive lesson plans tailored to meet diverse learning needs and educational objectives.
    • Utilized knowledge of standard operating procedures (SOPs) to streamline administrative tasks and organize resources for major educational programs, enhancing overall program efficiency and effectiveness.
  • C
    Video Editor
    Ceibavision Canal
    Jan 2009 - Sep 2010 (1 year 9 months)
Education verified_user 0% verified
  • Universidad Pedagógica Nacional Francisco Morazán
    Associate's degree, Basic Bilingual Education
    Universidad Pedagógica Nacional Francisco Morazán
    Jan 2010 - Dec 2012 (3 years)