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Pamela Schwartz Davalos

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Customer Implementation Specialist (SaaS) | Equity & Cap Table Expert | Data Migration & Founder Onboarding| Startups | Remote-Ready
Salta, Salta Province, Argentina

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Résumé


Jobs verified_user 0% verified
  • Pulley
    Implementation Specialist public Remote experience
    Pulley
    Apr 2022 - Aug 2025 (3 years 5 months)
    • I lead onboarding processes for early-stage and growth startups, including inherited accounts with complex structures.

    • I perform cap table data migrations with over 9 years of history, building Excel templates for clients to complete missing information or as final versions ready to share with their investors.

    • I manage ESV and MM accounts, providing support to founders, legal counsel, and financial advisors in English and Spanish.

    • I communicate clearly and effectively via email and video calls with both technical and non-technical teams.

    • I trained myself entirely on the platform and on equity with no formal onboarding.

    • I ensure accuracy and compliance in the implementation o
  • P
    Regional Supervisor / Apple Certified Technician
    PRIMER MUNDO INFORMATICA
    Aug 2020 - Apr 2022 (1 year 9 months)
    • Diagnosed and repaired Apple devices (iOS/macOS) under warranty as a Certified Technician, ensuring high-quality service and customer satisfaction.

    • Trained and supervised new technical staff, ensuring the team was well-prepared to handle service demands.

    • Resolved escalated cases with a friendly, professional, and efficient approach, interacting directly with frustrated customers to improve their experience.

    • Managed stock, reports, and coordination with the official Apple GSX platform, using internally developed CRM tools for inventory management, pricing, and repair tracking, optimizing processes and improving operational efficiency.
  • Atento
    Sales Rep / Account Manager (Call Center Rep)
    Atento
    Jul 2017 - Jul 2021 (4 years 1 month)
    • Managed a portfolio of over 900 corporate accounts, each with more than 40 active lines.

    • Served as the primary point of contact for high-volume corporate accounts, resolving complaints and handling renewals.

    • Achieved and sustained the highest customer satisfaction and retention rates on the team.

    • Exceeded key performance KPIs for three consecutive years, providing comprehensive commercial advisory.
  • Xerox
    Sales Representative (Call Center Rep)
    Xerox
    Mar 2014 - May 2015 (1 year 3 months)
    • Handled inbound and outbound calls for mobile device sales, consistently exceeding weekly sales targets.

    • Provided product guidance and resolved objections with clarity and professionalism.

    • Recognized for communication quality, friendly tone, and high customer satisfaction levels.

    • Also managed the customer onboarding process, guiding new Claro Argentina subscribers through account setup and device purchases, developing account management skills and ensuring a smooth customer experience that contributed to retention and overall service success.
  • O
    Salesroom manager
    Objetos de Agrado
    Dec 2012 - Jan 2014 (1 year 2 months)
    - Desarrollo de estrategias de marketing.
    - Social Media
    - Capacitación de empleados para el manejo de sistema ERP (control de stock, ventas, ingresos y egresos de dinero)
    - Back Office
    - Administrativo
  • T
    Sales manager
    TEA turismo
    Oct 2008 - May 2009 (8 months)
    - Emisión de pasajes aéreos y paquetes turísticos.
    - Encargada de Expertur (viajes de quinceañeras a Disney)
    - Administrativo
    - Desarrollo de contenido para página web de la empresa
    - Recepción y Front Desk
    - Intérprete
Education verified_user 0% verified
  • I
    Curso Anual de Diseño Gráfico, Diseño y comunicación visual, general
    Instituto Superior Aguas de la Cañada
    Jan 2015 - Dec 2015 (1 year)
    Herramientas gráficas: InDesign, Photoshop, Illustrator
  • E
    Técnico Superior en Bellas Artes con orientación a Diseño Gráfico, Diseño y comunicación visual, general
    Escuela Provincial de Bellas Artes Tomás Cabrera
    Jan 2010 - Dec 2013 (4 years)
Projects (professional or personal) verified_user 0% verified