Operations and Production Coordinator
Deck Builder Marketers
Jan 2024 - Jan 2025 (1 year 1 month)
• Managed cross-departmental workflows between production, marketing, and CX in ClickUp, optimizing schedules, task assignment, and resource planning to reduce inefficiencies and meet deadlines.
• Documented and updated SOPs for client onboarding, campaign workflows, and production handoffs, and led short trainings to ensure adoption and accountability across teams.
• Tracked key operational KPIs (turnaround times, on-time delivery, backlog), flagged bottlenecks early, and compiled concise reports with actionable recommendations for leadership.