Pamela Laura Tavra Salazar

U

FRONT DESK MANAGER

Unipark Hotel

Jan 2020 - Feb 2023 (3 years 2 months)

Plan, organize, and control the activities of the areas of the management of Rooms, according to the rules, procedures and standards stipulated jointly with the ManagementMaintain a permanent coordination with the Sales Management.Perform the daily control of reservations, groups, VIP coordinate with their staff and ensure that the rooms are available according to the type of service required. Check the rooms of VIP guests. Organize the guest billing system. Verify that the service provided to Hotel guests is of excellent quality, . Attend and resolve in an agile and timely manner complaints from guests in relation to the service provided, billing, rates, etc. properly manage public relations with Hotel guests. Meet special requirements of

H

Head of Reception and Reservations

HOTEL CONTINENTAL

Dec 2014 - Jan 2020 (5 years 2 months)

Departmental Head Personnel Management (Bellboys-Receptionists-Cashiers). Time Control Sales Control OTA Management- Revenue Management Reports to General Management Management Management of corporate reservations Management of customer complaints Management of PMS and CM

H

Reception Assistant

Hotel Continental S.A.

Jun 2012 - Dec 2014 (2 years 7 months)

Assist the Head of Reception in the Supervision of compliance with all policies, various procedures, etc., Check the availability of the hotel, Assist the work of reservations. In charge of the reservations of the portals Requisitions of office supplies and cleaning of the department. Coordinate work with the Housekeeper and the Maintenance Department. Review and Report of transfers. Develop staff schedules. Prepare requisitions for cleaning and office supplies.

H

Receptionist

Hotel Continental S.A.

Aug 2009 - Aug 2014 (5 years 1 month)

Management of Front DesK, check in and check out of guests, customer service, handling of complaints from guests and users, taking reservations, reports and night audit

C

Counter

Jan 2009 - Mar 2009 (3 months)

H

Reception

Hotel Palace S.A.

Mar 2007 - Apr 2007 (2 months)

Practices in Front Desk, taking reservations, check in, check out, cash management and collections .

H

Receptionist

Hotel Casa del Sol

Jan 2006 - May 2006 (5 months)

ATTENTION TO THE PUBLIC, REALIZATION OF EVENTS

Z

RESERVATIONS EXECUTIVE

ZIGO

Jan 2002 - Jan 2015 (13 years 1 month)

Management of reservations and corporate events. Negotiation with hosting providers

S

Secretariat

Jan 1997 - Jan 2003 (6 years 1 month)

Pamela Laura Tavra Salazar

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