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Pamela Villalba

About

Detail

Bilingual Interpreter
Mexico City, Mexico
Contact Pamela regarding: 
work
Full-time jobs
Starting at USD4/hour
Flexible work
Starting at USD4/hour

Timeline

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Job
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Project

Résumé

Jobs verified_user 0% verified
  • Landing
    Landing
    Landing
    Jun 2022 - Current (4 years 3 months)
  • Teleperformance Spain
    Bilingual Agent
    Teleperformance Spain
    2021 - 2022 (1 year 1 month)
    • Receiving Calls • Data verification • Use of various registration systems • Assistance in account statements • Record of disputes • Empathize with members • Active listening • Member service COMPETENCIES & SKILLS English | Advanced * MS Excel | Advanced * Organization * Strategic planning * Innovative vision * Teamwork * Effective leadership * Adaptability *Analytical capacity * Assertive communication * Knowledge of ICT * Sense of urgency * Prioritization * Time management * Autonomous learning * Initiative * Problem solving
  • C
    Supervisor
    CCSMART
    2017 - 2021 (4 years 1 month)
    • Supervision and control of coordinators • Customer Support • Formulation of objectives • Optimize procedures • Performance with metrics • Preparation of reports
  • Citibanamex
    Collection Executive
    Citibanamex
    2014 - 2016 (2 years 1 month)
    • Handling of Inbound and Outbound calls • Registration of personal data • Systems Management
Education verified_user 0% verified
  • P
    Bachelor's degree Law UPM
    Pontifical University of Mexico
Projects (professional or personal) verified_user 0% verified
  • Landing
    Landing
    Landing
    Jun 2022 - Current (4 years 3 months)