Paloma Stainier

People & Culture coordinator

Yodo1 Games

Jul 2025 - Current (1 year 1 month)

G

General Manager

Gîtes de Checheti,

Jul 2022 - Dec 2022 (6 months)

Oversaw all operations at a tourist accommodation site, managing customer service (e-mail, phone, in-person, chat using Zendesk), HR (using Greenhouse), payroll, marketing, and business development for 6 properties in a popular tourist town. My objective in this contract position was to optimize and automate processes to boost productivity and positive outcomes for internal & external stakeholders.

H

Mental Health Provider

Healthy Gamer,

Jan 2022 - Current (4 years 7 months)

• Developed and implemented evidence-based interventions that improved clients' overall mental health and well-being. • Providing emotional, psychological and group support, as well as career coaching/counseling (including C-suite), tailoring sessions to meet individual client needs, ensuring consistent customer satisfaction. • Collected and analysed client feedback to identify areas for service improvement, optimising the client experience and providing actionable insights for continuous improvement. I constantly tailor sessions to meet the individual needs of each client. This led to a 99% client satisfaction rate for 2024 Q4 and 100% for 2025 Q1. • Applied problem-solving skills to address complex issues, ensuring timely resolutions.

A

Conference Event Coordinator

Association of Caribbean Historians (ACH)

Mar 2021 - Jul 2021 (5 months)

• Set up the event venue both online via Hopin, and onsite, providing the live broadcasting via Streamlabs. • Conducted client and participant onboarding in the weeks preceding the event, including writing a handbook with best practices, proper setup, and a FAQ covering different questions about attending an online conference. Provided documentation in French, English, and Spanish. • Managed backstage operations and provided technical support during the event, both onsite for interpreters and local speakers, and online for attendees and remote speakers (150+ people in total). • Utilized Zoho CRM to manage participant data and communications, ensuring a smooth onboarding process. • Provided additional documentation when and where needed

C

Ticket Operations Manager & Customer Support Manager

Centre Culturel "Le Botanique",

Jan 2017 - Jan 2021 (4 years 1 month)

Ensured cross-departmental communication, teamwork and project management with both internal and external stakeholders, within a multimedia cultural mission. Events included concerts, art exhibits, live streams, and a yearly large-scalefestival.

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