Paloma Alonso Parravicini

Paloma Alonso Parravicini

About

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Analyst
Buenos Aires, Argentina
Contact Paloma regarding: 
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Full-time jobs
Starting at USD2.5K/month

Timeline

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Résumé

Jobs verified_user 0% verified
  • Banco Supervielle
    Ssr Analyst – IT Architecture (Quality Practices) | QA Chapter Lead public Remote experience
    Banco Supervielle
    Apr 2024 - Current (2 years 1 month)
    ● Lead the QA Chapter, spearheading a cross-functional community of Quality Assurance professionals to standardize testing methodologies and align technical goals. ● Establish Quality Standards by documenting and communicating core practices, guidelines, and frameworks to ensure consistency across all software development lifecycles. ● Strategic Liaison: Act as the primary bridge between QA teams, architects, and developers to facilitate technical alignment and streamline quality initiatives. ● Visibility & Reporting: Developed internal communication strategies to increase the visibility of QA milestones and team achievements through Power BI and reporting tools. ● Engagement & Gamification: Designed and implemented engagement initi
  • Viseven
    Content and deployment engineer public Remote experience
    Viseven
    Jun 2023 - Jan 2024 (8 months)
    As a Content and Deployment Engineer, I implemented and localized interactive digital materials (emails, e-details, banners) for the pharmaceutical and life sciences sector, ensuring that all assets were tailored to meet specific market needs. I utilized eWizard and digital content factory tools to manage and deploy responsive, compliant marketing assets across multiple global markets. Collaborating closely with QA and creative teams, I ensured that all digital materials adhered to rigorous pharmaceutical regulatory standards. Additionally, my role involved managing digital content deployments within CRM-driven marketing platforms, which required strong skills in Candidate Relationship Management (CRM). I worked with CRM-based systems to co
  • SupportYourApp
    Customer support engineer public Remote experience
    SupportYourApp
    Jun 2021 - Jun 2023 (2 years 1 month)
    ● Technical Troubleshooting: Resolved complex user issues via phone, chat, and email, maintaining high satisfaction ratings and operational KPIs. Leveraged various messaging tools, including Zendesk and Freshdesk, to enhance communication efficiency and streamline support processes. ● Cross-Functional Collaboration: Escalated and partnered with development teams to identify and patch bugs and improve product functionality using Jira. Utilized CRM tools, primarily Salesforce, to manage customer relationships effectively, ensuring a seamless support experience. Additionally, conducted data analysis to identify trends in customer inquiries, which informed proactive support strategies and improved overall customer satisfaction.
Education verified_user 0% verified
  • University of Buenos Aires
    Bachelor of Science in Sociology
    University of Buenos Aires
    Apr 2018 - Current (8 years 1 month)
  • B
    High School Diploma
    Buenos Aires
    Jan 2011 - Jan 2016 (5 years 1 month)