Paloma Albuquerque

Customer Support Specialist

Lodgify

Nov 2024 - Mar 2025 (5 months)

• Delivered technical support to users of Lodgify's SaaS platform, resolving inquiries across multiple channels. • Diagnosed and troubleshot platform issues, collaborating with engineering and product teams to ensure timely resolution. • Escalated unresolved issues and report bugs to internal product and engineering teams. • Maintained high customer satisfaction scores by providing accurate, timely, and solution-driven support. • Contributed to support documentation and internal process improvements by sharing insights from user interactions.

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Ecommerce Assistant

Dagamma

Jul 2022 - Nov 2024 (2 years 5 months)

• Processed orders and managed inventory levels. • Responded to customer inquiries and resolved issues efficiently. • Optimized the online store layout and product listings to boost sales performance. • Collaborated with cross-functional teams to align digital operations with business goals. • Monitored site performance and provided recommendations for improvement.

Onboarding Advisor

UENI

May 2022 - Jul 2022 (3 months)

• Conducted onboarding sessions via video and voice calls to guide new customers through platform features and setup. • Delivered clear, step-by-step instructions to improve user adoption and engagement. • Identified technical issues during onboarding and provided timely resolutions or escalations as needed. • Collected customer feedback to identify pain points and recommended enhancements to improve the onboarding journey. • Collaborated with internal support and product teams to resolve complex cases efficiently

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Content Writer (Freelance)

Seagri

Nov 2019 - Aug 2022 (2 years 10 months)

• Researched, wrote, and edited 2–4 articles per week on agriculture, sustainability, and local policy. • Created content for digital platforms including website and social media. • Delivered both news coverage and long-form features, consistently meeting deadlines.

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Short Course Director & Student Support

College of Naturopathic Medicine

Jan 2018 - Jul 2019 (1 year 7 months)

• Planned and organized short courses, events, and nutrition workshops. • Managed course logistics and communications with instructors and students. • Provided support via email, phone, and chat for student inquiries. • Coordinated with the sales team to provide prospective students with accurate course info. • Contributed to monthly enrollment targets and helped optimize student experience.

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Membership Marketing Executive

Pageant Media

Jun 2014 - Jan 2018 (3 years 8 months)

• Created targeted email and content marketing campaigns to attract and retain subscribers. • Developed lead generation strategies for both affiliate and non-affiliate clients. • Boosted customer engagement and drove traffic through tailored outreach efforts. • Reported on campaign performance and suggested data-driven optimizations.

Paloma Albuquerque

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