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Pablo Vivanco
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Mexico City, Mexico
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Résumé
Jobs
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People & Office Operations ManagerTokuJul 2025 - Jun 2026 (1 year)• Led the end-to-end workplace relocation strategy for Toku's Mexico office, evaluating 17+ office buildings across 30+ site visits, coordinating brokers, vendors, Finance and Legal stakeholders, and presenting recommendations directly to executive leadership, including the CEO and SVP Finance & Legal.
• Managed the operational execution of a workplace budget over MXN $8.5M annually, including office facilities, corporate housing, workplace services, vendor contracts, infrastructure, parking, and employee wellness programs supporting Toku's Mexico operations.
• Owned day-to-day workplace operations, ensuring business continuity through close partnerships with landlords, building management, and external service providers while pro- SSoho Support CoordinatorSoho House & Co.Sep 2023 - Jun 2025 (1 year 10 months)• Supported regional operations across Mexico, Brazil, and Cities Without Houses throughout the Americas, managing over 300 daily member interactions across multiple communication channels.
• Contributed to the operational launch and readiness of Soho House Mexico and Brazil, supporting member onboarding, billing processes, operational coordination, and cross-functional execution.
• Identified workflow improvements that increased operational efficiency and enhanced the member experience across regional teams.
• Trained and onboarded new team members while helping standardize operational processes and maintain consistent service quality. - Executive Management AssistantFlat.mxJun 2023 - Sep 2023 (4 months)• Coordinated executive operations, travel logistics, vendor communications, and cross-functional initiatives within a fast-growing proptech startup.
• Improved operational processes supporting executive leadership, helping increase organizational efficiency and execution. - Executive Assistant to FoundersFintualAug 2022 - Mar 2023 (8 months)• Partnered directly with founders to coordinate strategic priorities, executive operations, and cross-functional initiatives.
• Led relocation logistics and operational projects involving multiple stakeholders while ensuring timely execution.
• Managed confidential documentation and executive communications with a high level of discretion. - Customer Experience AssociateCasaiNov 2021 - Jun 2022 (8 months)• Delivered operational support within a hospitality startup environment while coordinating cross-functional teams to resolve guest issues efficiently.
• Identified customer feedback trends that informed operational improvements and enhanced the overall guest experience. - WCommunity AssociateWEWORK MEXICOSep 2020 - Oct 2021 (1 year 2 months)• Managed workplace operations for one of Mexico City's largest flexible workspaces, supporting approximately 2,000 members through facilities coordination, vendor management, community engagement, and workplace experience initiatives.
• Organized community events and engagement programs that strengthened member satisfaction and retention.
• Partnered with internal teams and external vendors to ensure operational excellence and a hospitality-driven workplace experience. - Event ProducerAltímetroFeb 2018 - Jun 2020 (2 years 5 months)• Managed end-to-end logistics for national and international corporate events, coordinating vendors, operational timelines, and project budgets.
• Delivered high-quality client experiences through detailed operational planning and execution.
Education
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- UBachelor's Degree in International Tourism Business AdministrationUniversidad del Valle de México, Campus Lago de GuadalupeJan 2013 - Jan 2017 (4 years 1 month)• Outstanding CENEVAL Test Result, November 2017 (equivalent to summa cum laude in the US)