Pablo Padua

Support Specialist

Techdinamics Integrations Inc

Oct 2022 - Jul 2023 (10 months)

Service Delivery Manager

Percona

Aug 2018 - Oct 2021 (3 years 3 months)

Primary point of contact with customers, establishing delivery processes, managing customer expectations, and helping them implement cost effective solutions. Project management to help the customers achieve their goals. Follow up on day-to-day operations. Document custom processes and create solutions to contribute on their business growth.

Database Engineer

Percona

Dec 2014 - Sep 2017 (2 years 10 months)

First line of contact with industry leading companies, providing real-time solutions on production and stage environments. Worked closely with customers providing solutions for MySQL, Percona Server, MariaDB, Percona Toolkit, Percona Monitoring and Management related problems via Email, ticket systems, calls, chats, remote meetings, etc., Contributed on several Percona Monitoring and Management related trainings. Contributed with several articles for internal knowledge base and Percona Blogspot. Worked with CEO on High Performance MySQL book related trainings and reviews.

T

System Administrator / Database Consultant

TATA CONSULTANCY SERVICES LATAM

Apr 2013 - Nov 2014 (1 year 8 months)

Delivered Teradata related content to testing and stage environments. Worked on scheduled migrations, monitoring and ensuring data consistency. - Teradata Management - Linux/Unix Server Administration - Troubleshooting and delivery agent

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System Administrator

Guruhub

Jan 2011 - Dec 2012 (2 years)

- Server Management - Server Virtualization (Xen Server, VMWare) - Initial Server Setup - Applications Setup (apache, nginx, php, ruby, mysql, postgres, mongodb, etc) - Networking security (iptables rules, dnsmask, csf, arno-iptables-firewall, etc) - Performance monitoring (Zabbix, script tools) - Customer support and consulting (Skype, IRC, e-mail, ticket system) - Backups (custom scripts and bacula) - Installation, setup, management and support on control panel systems (mostly cPanel and Plesk)

T

Linux Administration

Total Server Solutions LLC

Apr 2008 - Sep 2010 (2 years 6 months)

- Server Management - Server Virtualization (OpenVZ) - Initial Server Setup - Performance monitoring (Nagios) - Customer support and consulting (IRC, ticket system) - Backups (R1Soft, control panel server backups, custom scripts) - Installation, setup, management and support on control panel systems (cPanel, Plesk, Ensim, DirectAdmin) - Performance improvement on shared servers - Server Security (hack and injection detection, fix, track and report)

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