Pablo Miguel Rosario Jiménez
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Provincia de Santo Domingo, Dominican Republic
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- Cmortgage collationsCCOJan 2025 - Jan 2026 (1 year 1 month)Communicate effectively with homeowners to recover past due mortgage balances and negotiate sustainable payment plans to prevent foreclosure, while providing excellent customer service throughout the process. - Manage appointment scheduling to ensure timely discussions regarding loan modifications and financial resolutions. - Utilize Follow Up Boss to maintain a rigorous and systematic communication process with clients, ensuring consistent engagement that has proven instrumental in improving collection outcomes and driving professional growth across previous organizations.
- HHire horarioHire horatioApr 2023 - Dec 2024 (1 year 9 months)As a Hire Horatio professional, I managed multi-channel customer interactions, focusing on chat support and comprehensive customer service management to resolve inquiries efficiently. I drove E-commerce sales growth through strategic outreach and utilized cold calling techniques to identify and convert new business opportunities. • Leveraged Manychat to streamline customer communication processes and automate workflows, ensuring prompt responses and improved engagement during the service cycle. • Utilized Housecall Pro to organize project management tasks and documentation, which enhanced operational efficiency and kept internal processes aligned with company standards.
Customer Service SpecialistTeleperformance SpainJan 2021 - Current (5 years 7 months)- Servicio de atención al clienteConcentrixOct 2019 - Current (6 years 10 months)
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- HDeep settlementHire expertApr 2022 - Aug 2025 (3 years 5 months)