Head of Order To Cash Americas
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May 2023 - Current (3 years 6 months)
Lead the end-to-end Order to Cash (O2C) cycle across the Americas region, covering Latam, USA, and Canada, managing a diverse team of 75 professionals across three management levels. Oversee key O2C processes, including Credit & Litigation, Collections, and Invoicing, ensuring operational excellence and alignment with organizational objectives. Drive delivery excellence by implementing strategies that enhance efficiency, optimize cash flow, and improve customer satisfaction. Foster a culture of Continuous Improvement (CI) by leveraging process standardization and automation to achieve measurable results. Demonstrate strong people management skills, mentoring and empowering a multicultural team to achieve both individual and departmental goa