Pablo Bermudez

IT Helpdesk Specialist

SellCord

Feb 2025 - Current (1 year 9 months)

Serve as the primary point of contact for internal IT support requests. Troubleshoot and resolve software and hardware issues across macOS, Windows, iOS, and other systems. Set up, manage, and deprovision user accounts, ensuring secure access and compliance. Utilize Mobile Device Management (MDM) tools to monitor and manage company devices. Develop and maintain automation scripts (PowerShell, Bash, Python) for routine IT tasks. Maintain internal documentation, FAQs, and knowledge base articles for efficient employee self-help. Provide support for SaaS applications, including GSuite, password management tools, and more. Assist with basic computer networking tasks, such as DHCP, DNS, and VPN configurations.

IT Support Specialist

PressReader

Mar 2023 - Oct 2024 (1 year 8 months)

Manage security across multiple integrated environments, including Sophos, ManageEngine, Fortigate, Barracuda, and SonicWall. Support PrivateAD, AzureAD, SharePoint, Exchange, DNS, DHCP, VPN, and IAM. Set up hardware and software, providing in-person and remote user support. Create documentation for network systems, system designs, and corporate policies. Install, configure, and repair workstations and hardware. Administer iSCSI and NAS storage solutions. Monitor servers and networks, respond to alerts, and support distributed teams in Ireland, the UK, the Philippines, and Australia. Automate tasks using PowerShell and Bash, maintaining FTP scripts. Led the implementation of Jira ticketing and automated IT monitoring to achieve SLA goals.

Senior IT Infrastructure Support Engineer

EPAM Systems

Jan 2016 - Sep 2022 (6 years 9 months)

Lead the IT support team, providing technical assistance to over 700 users across Latin America in both English and Spanish. Establish the company's presence in 10+ countries by managing the technical aspects of IT support during asset distribution and office setup. Oversee perimeter security using Fortinet devices and additional security applications. Design and implemented connectivity solutions for users and clients, including P2P VPNs, cloud configurations, and client-to-server integrations. Manage user accounts on G Suite. Supervise tech supply processes, supplier negotiations, inventory management, and distribution across Latin America. Design and managed clusters and in-house data centers on Linux-based systems. Update and monitored

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Systems Director

Notary 37th of Bogotá,

Dec 2012 - Jan 2015 (2 years 2 months)

Configure and managed Linux firewall servers. Administer IPBX telephony systems using Asterisk. Oversee NAS storage solutions. Manage servers and email clients to ensure optimal performance. Provide consultation on office automation tools and basic Windows administration. Maintain and supervised network infrastructure. Design and updated websites using CMS platforms. Administer SQL databases and PHP applications to support operational needs.

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Networks and Technical Support

Colombian School of Systems

Jan 2009 - Jan 2011 (2 years 1 month)

Network security and administration specialist with expertise in infrastructure design, cybersecurity (firewalls, threat analysis), TCP/IP protocols, encryption, VPNs, and IT troubleshooting.

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Pablo Bermudez

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Behavioral traits