P

Pablo Antonio Gonzalez Palafox

About

Detail

Real time analyst
Hermosillo, Sonora, Mexico
Contact Pablo regarding: 
work
Full-time jobs
Starting at USD300/month
Flexible work
Starting at USD5/hour
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Finding candidates
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Finding mentors
Finding co-founders
groups
Networking

Timeline

work
Job
school
Education
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Résumé

Jobs verified_user 0% verified
  • Traba
    Operations Specialist public Remote experience
    Traba
    Aug 2024 - Feb 2025 (7 months)
    - Shift coverage: Ensured all required shifts were staffed with assigned personnel.
    - Replacement management: Made decisions on substitutions based on attendance patterns.
    - Urgent requests: Coordinated with companies to meet last-minute staffing needs.
    - Constant communication: Acted as a liaison between internal teams and clients to ensure operational compliance.
  • R
    Real Time Analyst public Remote experience
    Results CX
    Mar 2022 - Jun 2026 (4 years 4 months)
    - Planning: Designed unique strategies for 6 sales campaigns in the U.S. and Canada.
    - Real-time monitoring: Continuously supervised operational performance and schedule adherence to ensure optimal productivity reflected in metrics.
    - Data-driven decision making: Performed immediate analysis and adjustments to plans based on key metrics to maintain efficiency.
    - Strategic support: Contributed to organizational initiatives through recommendations based on real-time and historical data.
  • R
    Call Center Associate
    Results CX
    Oct 2020 - Feb 2022 (1 year 5 months)
    - Multi-regional support: Assisted clients in the U.S., Canada, and Puerto Rico, adapting to diverse cultures and needs.
    - Personalized problem-solving: Effectively resolved questions, complaints, and requests with an empathetic approach.
    - Handling difficult situations: Applied de-escalation techniques to manage complex calls.
    - Proactive follow-up: Monitored open cases to ensure satisfaction and complete resolution.
Education verified_user 0% verified
  • UVEG
    Degree in pedagogy
    UVEG
    Oct 2022 - Current (4 years 1 month)
  • C
    High School Diploma - Accounting
    CBTIS 11
    Jul 2017 - Jun 2020 (3 years)
Awards verified_user 0% verified
  • T
    The Home Depot
    Top PB Performer Q2
    The Results Companies (INTUGO), The Home Depot
    Jan 2021 - Mar 2022 (1 year 3 months)