Pablo Andres Forero Millan
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Bogota D.C., Colombia
Résumé
Jobs
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- ABusiness Development RepresentativeAmericas Language SolutionsJan 2024 - Dec 2024 (1 year)• Market research and lead generation. • Contacting potential clients through phone calls and emails. • Setting up meetings or calls between prospects and Account Executives.
- LInterpeterLanguageServicesAssociatesDec 2020 - Current (5 years 7 months)Voice and video interpretation services to medical providers in the US.
Medical interpeterLanguageLine SolutionsNov 2019 - Dec 2020 (1 year 2 months)Voice and video interpretation services to medical providers in the US and UK.- Trainer SpecialistAmazonJun 2018 - Nov 2019 (1 year 6 months)• Responsible for developing and delivering training programs, and ensuring that all employees have the skills and knowledge to improve their performance. • Develop and implement market/site-specific training programs that align with the global training program. • Support and coach operations managers with training techniques for ongoing employee development. • Conduct call practice and calibrations for the target audience, and provide feedback on mock calls/role plays on case studies and difficult customer scenarios. • Train new hires and monitor calls/emails in a supported environment there by providing feedback, conducting refreshers, discussing difficult scenarios for communication enhancement, and certifying them to handle account port
- Trainer SpecialistAvec StaffingJan 2017 - May 2018 (1 year 5 months)• Desarrollo e implementación de estándares de calidad para campaña de ventas B2C y tele mercadeo en EE.UU. • Diseño de presentaciones, coaching sessions y e-learnings • Promoción a Entrenador Especializado • Se completó el diseño de una estructura de entrenamiento para nuevos empleados, comprende desde la introducción legal hasta conocimiento de producto y producción. • Una mejoría mayor al 15% en la producción fue detectada una vez se implementó el proceso de entrenamiento apropiado
- Personal Injury Case ManagerBeverly Law FirmJun 2016 - May 2017 (1 year)• Personal injury case management from injury to settlement • Represent the client and the firm with the different adjusters among all major insurance companies in the US. (StateFarm, Farmers, Progressive, Geico, Alliance Untd., Mercury, Liberty) • Follow up, authorize, schedule, and arrange all matters pertaining to the client’s medical treatment including surgeries. • Maintain open communication with the clients about their case and treatment status • Monthly settlements above 70.000. USD
- Especialista en retencionesCallzilla The QualityFirst Contact CenterJan 2016 - Jun 2016 (6 months)•Retenciones para informercial Murad Skin Care •Atencion de llamadas escaladas •Mejor desempeño de la campaña por dos meses consecutivos
- SBank RepresentativeSotiabankFeb 2015 - Nov 2015 (10 months)• Processing and advising clients with payments, wire transfers, LOC, ELOC, CC, mortgages, checks, bank drafts.
- Customer Service RepConvergys Intelligent ContactFeb 2014 - Feb 2015 (1 year 1 month)• Customer service, B2C Sales, technical support, billing and usage for customers of AT&T in the US.
- TBilingual Administrative AssistantTelecom Occidente SAS espJan 2014 - Feb 2016 (2 years 2 months)• Interpreting for the CEO to discuss any matter with the company employees, providers, and clients • Technical training for the new employees • Translation of documents/letters from a Spanish to English and vice versa
- Team LeaderONQ Global SolutionsOct 2012 - Dec 2013 (1 year 3 months)Managing a B2C sales team, oriented to achieving daily, weekly, and monthly goals.
- Customer Service SpecialistTeleperformance ColombiaFeb 2012 - Aug 2012 (7 months)- Soporte técnico y atención al cliente de Comcast. - Información general y consultas. - Ventas B2C.
- Cusrtomer Service SpecialistSitel SASJan 2011 - Aug 2011 (8 months)Soporte técnico, servicio al cliente, facturación y uso para clientes de Sprint corp. en EE.UU.
- Customer Service SpecialistBilateral BPOFeb 2010 - Dec 2010 (11 months)- Soporte técnico y atención al cliente para Tracfone y Net10. - Información general y facturación. - Ventas B2C. - Ascenso a especialista de nivel 2 y, finalmente, de nivel 3.
Education
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- International Business, International BusinessPolitécnico GrancolombianoJan 2016 - Apr 2021 (5 years 4 months)