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Owen Gonser

About

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Massachusetts, United States

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Résumé

Jobs verified_user 0% verified
  • Mimecast
    Licensing and Renewals Specialist
    Mimecast
    Oct 2022 - Apr 2025 (2 years 7 months)
    ■ Managed 100+ monthly software renewals for commercial and enterprise clients, ensuring on-time contract closure ■ Collaborated cross-functionally with Sales, Legal, Finance, and Customer Success teams to streamline the entire renewal process and resolve any contractual or billing issues ■ Independently generated and modified renewal quotes via Salesforce CPQ, maintaining compliance and accuracy ■ Drove renewal success by proactively identifying at-risk accounts and initiating early outreach to retain revenue
  • S
    Sales Associate & Client Service Representative
    Seasonal Specialty Store
    Feb 2022 - Sep 2022 (8 months)
    ■ Assessed guests' needs in a fast- paced environment to recommend products tailored to their individual preferences ■ Served as the primary point of contact for customer service inquiries, addressing and resolving any issues promptly ■ Upsold complementary products and services, consistently exceeding daily sales target
  • D
    Disney College Program Internship
    Disney Corporation
    May 2021 - Jan 2022 (9 months)
    ■ Successfully received 30+ commendations for excellence in hospitality and customer service ■ Embodied Disney's "5 keys of service" in all guest interactions ■ The Disney 5 Keys—Safety, Courtesy, Show, Efficiency, and Inclusion—serve as the foundation of Disney's world class guest experience. They prioritize creating a safe and welcoming environment where every guest feels respected, valued, and immersed. By balancing attention to detail, operational excellence, and genuine hospitality, cast members like myself ensure every interaction is both seamless and memorable
  • W
    Sales & Advertising Internship
    WCRN Radio
    Jan 2021 - May 2021 (5 months)
    ■ Prospected 75+ local businesses to identify advertising opportunities, building a strong pipeline of potential clients ■ Scheduled and led client meetings, customizing advertising solutions to meet individual business needs ■ Maintained clear and consistent communication with clients throughout the sales process, ensuring expectations were met and fostering long-term relationships
Education verified_user 0% verified
  • Curry College
    Bachelor of Arts
    Curry College
    Sep 2019 - May 2021 (1 year 9 months)
    Graduated Cum laude