Ovie Donna

Ovie Donna

About

Detail

Lagos, Nigeria
Contact Ovie regarding: 
Flexible work
Starting at USD5/hour
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Internships
Starting at USD500/month
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Finding candidates
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Finding mentors
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Networking

Timeline

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Résumé

Jobs verified_user 0% verified
  • F
    Virtual Administrative Assistant
    Freelance (Remote)
    Jun 2025 - Current (11 months)
    • Manage clients’ email inboxes and calendars, prioritize tasks, schedule appointments across multiple time zones, and ensure timely follow-ups to improve workflow efficiency. • Prepare, organize, and maintain reports, presentations, spreadsheets, and digital files, while updating client databases and CRM systems to ensure accuracy and accessibility. • Coordinate client projects and onboarding processes, create clear SOPs, track progress, and provide support to team members for smooth operations. • Handle client inquiries, correspondence, and follow-ups professionally, enhancing client satisfaction, retention, and timely completion of key deliverables.
  • P
    Client Relations Manager
    Property Dey Limited
    Jan 2024 - May 2025 (1 year 5 months)
    Client Relations Manager | Property Dey Limited • Collaborate with marketing and operations teams to implement a feedback system and develop an FAQ resource, improving service response time and overall client experience. • Provide administrative support, maintain accurate CRM records, and assist in preparing detailed client reports. • Enhance client satisfaction through proactive problem-solving, consistent follow-ups, and effective issue resolution. • Manage client communications across multiple platforms, resolving 80% of inquiries within 24 hours and strengthening client relationships. Additionally, leverage skills in LinkedIn outreach to nurture prospects and track client data effectively, ensuring personalized communication and
  • C
    Biomedical Assistant
    Capitol Hill Hospital,
    Jan 2022 - Dec 2022 (1 year)
    • Conducted ECG, audiometry, and pulmonary function tests for patients, ensuring accurate results and adherence to hospital protocols. • Compiled, analyzed, and maintained patient test results, updating digital records and assisting physicians with accurate data for diagnosis. • Provided clear instructions and support to patients during tests, ensuring understanding, comfort, and compliance with procedures. • Streamlined patient data management using digital systems, improving record accuracy and accessibility for the medical team.
Education verified_user 0% verified
  • A
    ALX Virtual Assistant Certification
    Jan 2024 - Mar 2024 (3 months)
  • Delta State University
    Bachelor of Science (B.Sc.)
    Delta State University
    Jan 2018 - Oct 2022 (4 years 10 months)
Projects (professional or personal) verified_user 0% verified
  • P
    Knowledge Base / FAQ Development
    Property Dey Limited
    Jan 2024 - Dec 2024 (1 year)
    Created and maintained a comprehensive FAQ and knowledge base for clients, covering property listings, payment processes, troubleshooting, and general inquiries, in collaboration with the marketing and operations teams to ensure content accuracy and clarity. This initiative reduced repetitive client inquiries by 40%, improved average response time by 30%, and increased customer satisfaction through clear, accessible, and well-organized information. The knowledge base also served as a go-to resource for onboarding new staff, reducing training time by 20%, and was regularly updated based on client feedback and emerging issues to remain relevant and user-friendly.