O
Ottman Aguilar
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Guadalajara, Jalisco, Mexico
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- EClient Success CoordinatorEvid SolutionsJan 2023 - Jan 2026 (3 years 1 month)• Collaborated with cross-functional teams across service providers, logistics, and corporate departments to ensure timely and efficient service delivery to clients nationwide, maintaining alignment on priorities and deadlines. • Managed client relationships and resolved complaints by actively communicating with stakeholders to identify root causes and implement sustainable service improvements across multiple locations. • Partnered with finance, payroll, and compliance teams to oversee the payment process for service providers, ensuring accurate and timely payments in alignment with company policies and regulatory standards. • Handled documentation and compliance requirements by coordinating with legal and regulatory teams to ensure all ne
Onboarding Specialist / DispatcherCloudTrucksJan 2021 - Jan 2023 (2 years 1 month)• Collaborated with driver recruitment and operations teams to guide prospective drivers through the platform signup process, successfully onboarding and retaining drivers by providing clear communication, hands-on support, and proactive follow-ups. • Worked cross-functionally with operations and support teams to handle collection and review of driver and vehicle paperwork, ensuring accurate documentation and coordinating compliance verification across all requirements. • Partnered with support and training teams to provide hands-on assistance and clear communication to new drivers, ensuring they understood platform features and confidently completed their first deliveries. • Demonstrated exceptional ability to build rapport and communicate- Appointment Setter / Administrative AssistantHealth FirstJan 2018 - Jan 2021 (3 years 1 month)• Cold called potential members to set them up with a closer, ensuring they join Health First. • Coordinated appointment scheduling for members of Health First, ensuring timely access to required health check-ups. • Communicated with doctors and members to confirm availability and arrange appointments, facilitating seamless interactions. • Maintained accurate records of health check-up results, organizing them into respective member folders. • Conducted follow-up calls with members as needed to address any additional healthcare needs or concerns, ensuring high-quality patient care and compliance. • Applied knowledge of medical terminology to accurately document patient symptoms and facilitate communication with specialists.