O
Otobiloluwa Oladejo
About
Detail
Nigeria
Résumé
Jobs
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Customer Service AssociateCarry1stJan 2024 - Current (2 years 10 months)• Managed 80+ daily customer inquiries across multiple channels, maintaining a 98% satisfaction
score through clear and helpful communication
• Resolved most issues on first contact by guiding users through simple troubleshooting steps
• Escalated technical cases when needed, helping reduce overall resolution time and improve team
efficiency
• Kept accurate and detailed records of all interactions in the CRM system
• Followed up on open tickets to ensure timely closure and a smooth customer experience
• Shared recurring customer issues with internal teams, contributing to process improvements and
fewer repeat complaints- HR Operations AssociateJobverseJan 2023 - Jan 2026 (3 years 1 month)• Supported recruitment activities by screening candidates, scheduling interviews, and assisting with
onboarding processes
• Managed calendars, coordinated meetings, and ensured smooth communication between internal
teams and external partners
• Provided administrative support to the web development team, helping to keep projects organised
and on track
• Maintained and updated employee records, HR documents, and internal databases with a high level
of accuracy
• Assisted with employee relations by responding to basic queries and escalating issues where
necessary
• Prepared documents, reports, and internal communications to support daily operations
• Handled email management, ensuring ti - Customer Service OfficerWema Bank PlcJan 2023 - Jan 2024 (1 year 1 month)• Supported daily banking transactions while ensuring full compliance with internal and regulatory
standards
• Investigated and resolved issues such as failed transactions, card problems, and account access
challenges using tools like Freshdesk, Extraswitch, and Jira
• Conducted verification calls and flagged suspicious activity to reduce fraud risks
• Maintained accurate customer records and ensured proper documentation for KYC and compliance
checks
• Engaged customers proactively to resolve issues and improve retention - CExecutive Administrative AssistantCHRISLAND UNIVERSITYJan 2022 - Jan 2023 (1 year 1 month)• Assisted in the onboarding process for new hires, ensuring smooth transitions by preparing
necessary documentation and facilitating introductions.
• Maintained and updated employee records, ensuring data accuracy in HRIS and compliance with
company policies.
• Helped manage employee benefits administration, including coordinating inquiries and supporting
the enrollment process.
• Managed HR-related documentation and assisted with the preparation of reports for leadership on
hiring progress, team dynamics, and employee retention. - AMedical and Healthcare Operations AssistantAfrilab Medical DiagnosticsJan 2021 - Jan 2022 (1 year 1 month)• Coordinated communication between patients, clinicians, and external partners, managing
appointments, test results, and scheduling conflicts.
• Maintained and updated medical staff and laboratory credential records, ensuring compliance with
health authority standards.
• Monitored supply usage and inventory control to ensure uninterrupted laboratory operations.
• Adhered strictly to healthcare data protection protocols (HIPAA) and local regulations, ensuring
compliance and safeguarding patient confidentiality.
Education
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- ORecruitment SkillsOxfordHomeStudyJan 2026 - Feb 2026 (2 months)
- Certificate in Microsoft Excel EssentialsAlisonJan 2024
- Certificate in Virtual AssistanceALX AfricaJan 2024
- KB.Sc BiochemistryKoladaisi UniversityJan 2017 - Dec 2021 (5 years)• Awarded a scholarship for outstanding academic performance, recognizing me as the top student in
my department.
• Graduated with first-class honors in Biochemistry.
• Appointed General Secretary of the Faculty of Applied Sciences Student Association.
• Contributed as a member of the University Library and Publications Committee.
• Served as an executive member of the school chapel.