Osvaldo Soto

Freelance/Self-Employed

Selfemployed

Jun 2023 - Current (3 years)

 Freelance translation jobs online  Managing of family business (General property management involving basic accounting, managing of construction personnel and general property maintenance)

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Employee Records Management - Quality Expert (Fully Remote)

Novartis México

Mar 2020 - Jun 2023 (3 years 4 months)

Senior member of the Employee Records Management team, providing services to U.S. associates (80%) and LatAm Associates (20%). I fulfill requests related to data and documents of previous and current associates, submitted by HR, Legal, and the general Novartis community. These requests require searches and detailed analysis of data and documents across several internal platforms. Management of the internal policy site for the US, which requires creation and updating of content (documents and web pages), as well as access management. Constant communication with other HR teams with the purpose of procuring several types of employee data. Additionally, I engage with internal and external customers daily, leveraging my understanding of CRM prin

Dispatch Analyst

Novartis

Feb 2019 - Mar 2020 (1 year 2 months)

Daily review and categorization of service requests received through internal ticketing tool, with the purposes of properly sending them to each one of the HR teams within Novartis. Constant communication with other HR teams with the purposes of in-depth knowledge of their activities to improve categorizations. Creation of a Dispatching Matrix containing all possible ticket escenarios and corresponding categorizations.

Customer Service Representative Jr.

Covestro

Feb 2018 - Jun 2018 (5 months)

✓ Use of SAP, CRM, Share Point, Microsoft Office * Purchase Order Management * Purchasing management * IMMEX * Customer service to key-level accounts * Sample order managementt * Credit and debit notes, returns * Business support * Order Management

Associate Customer Service Sr

Honeywell

Apr 2015 - Nov 2017 (2 years 8 months)

Funciones:  Creación y seguimiento de órdenes en SAP para clientes en Estados Unidos, Canadá, Oriente Medio, Sudamérica y Europa  Apoyo para clientes referente a estatus de órdenes.  Trabajar de cerca con otras áreas de la organización (Customer Care, ventas, Cuentas Por Pagar, Crédito y Project Managers).  Participar en reuniones de equipo para plantear planes de acción y evaluar resultados.  Trabajar continuamente con clientes y miembros de la organización mediante conferencias telefónicas.  Comunicación continua (escrita y por teléfono), predominantemente en inglés.  Creación y seguimiento a facturas.

Becario

innovatec

Aug 2014 - Mar 2015 (8 months)

Funciones:  Diseño y creación de módulo de Administración de Cursos  Alta y mantenimiento de catálogos  Administración y configuración de seguridad de Contenidos de Referencias  Creación de Querys  Creación de Workflows de Administración de Movimientos de Personal

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