Osondu Choice

K

Senior Customer support

Ketkinz Technologies Institute

Jun 2026 - Current (5 months)

Ketkinz is a high-growth global SaaS platform for cold email outreach, deliverability, and sales automation.

I managed 120-180 inbound live chat and email tickets per week through Intercom across onboarding, billing, usage, and technical categories, achieving 90% CSAT and a 98.33% internal QA audit score during my contract.

For technical escalations I used Mezmo to trace log data and pinpoint the root cause of sending failures, deliverability issues, and account-level errors before handing off, then raised structured, reproducible bug reports to the engineering team via Linear.

G

Business Development Executive

Gokardinal

Nov 2025 - Current (1 year)

Identify and target potential business travel clients through market research and networking.
● Develop and implement effective sales strategies to achieve revenue targets.
● Manage the sales pipeline, track progress, and report on key metrics to senior management.
● Negotiate contracts, pricing, and terms with prospective clients to close deals.
● Analyze market trends, competitor activities, and customer needs to identify new business
opportunities.
● Collaborate with marketing and product teams to refine offerings based on market feedback.
● Upsell and cross-sell additional services and solutions to existing clients.
● Address client concerns and issues promptly to maintain strong, long-term relati

E

Health care Recruiter

Elite Medical Staffing

Apr 2026 - Aug 2026 (5 months)

Sourced and engaged candidates across four US states through high volume outbound calls and text, running structured 4-touch outreach sequences with 100+ daily contacts per facility. Conducted structured intake conversations to accurately capture candidate information, managing the process from first contact through placement.

Volunteer, Sales & Customer Acquisition

SkilledUp Life

Nov 2024 - May 2025 (7 months)

• Supported startup recruitment campaigns by onboarding volunteers and engaging potential clients. • Improved client communication templates that shortened response times by 40%. • Collaborated with internal teams to deliver a smoother onboarding process for global clients.

I

Lead Generation Specialist

Intertrade Supply Limited

Jul 2023 - Nov 2024 (1 year 5 months)

• Generated and qualified B2B leads through email outreach, LinkedIn, and cold calls across multiple sectors. • Developed lead tracking systems in Google Sheets and CRMs to monitor engagement metrics. • Increased conversion rates by 30% through personalized communication and follow-up optimization. • Partnered with sales and marketing teams to align lead generation efforts with revenue goals.

Affiliate Marketing Specialist

Expertnaire

Jul 2021 - Jul 2024 (3 years 1 month)

• Promoted and sold digital products through strategic online campaigns and referral marketing. • Built a 1,500+ subscriber audience and drove consistent sales growth through social media engagement. • Mentored new affiliates on conversion techniques and ethical sales strategies.

Technical Support & Customer Service Representative

Xiaomi Technology

Apr 2021 - Jun 2025 (4 years 3 months)

• Supported nationwide product distribution and client satisfaction for Xiaomi's consumer technology line. • Drove a 25% increase in customer loyalty through proactive engagement and after-sales support. • Collaborated with sales teams to identify upsell opportunities and resolve service challenges quickly. • Contributed to regional sales campaigns that boosted monthly revenue and expanded client reach.

N

Help Desk Analyst & Customer Care Specialist

Nigerian Content Development & Monitoring Board (NCDMB)

Jan 2017 - Jan 2018 (1 year 1 month)

• Provided first-level IT and customer service support for the Technology Innovation & Incubation Center. • Logged, tracked, and resolved over 300 support tickets with a 90% satisfaction rate. • Assisted with onboarding and user orientation for staff and new interns.

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