Osondu Choice

Volunteer, Sales & Customer Acquisition

SkilledUp Life

Nov 2024 - May 2025 (7 months)

• Supported startup recruitment campaigns by onboarding volunteers and engaging potential clients. • Improved client communication templates that shortened response times by 40%. • Collaborated with internal teams to deliver a smoother onboarding process for global clients.

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Lead Generation Specialist

Intertrade Supply Limited

Jul 2023 - Nov 2024 (1 year 5 months)

• Generated and qualified B2B leads through email outreach, LinkedIn, and cold calls across multiple sectors. • Developed lead tracking systems in Google Sheets and CRMs to monitor engagement metrics. • Increased conversion rates by 30% through personalized communication and follow-up optimization. • Partnered with sales and marketing teams to align lead generation efforts with revenue goals.

Affiliate Marketing Specialist

Expertnaire

Jul 2021 - Jul 2024 (3 years 1 month)

• Promoted and sold digital products through strategic online campaigns and referral marketing. • Built a 1,500+ subscriber audience and drove consistent sales growth through social media engagement. • Mentored new affiliates on conversion techniques and ethical sales strategies.

Technical Support & Customer Service Representative

Xiaomi Technology

Apr 2021 - Jun 2025 (4 years 3 months)

• Supported nationwide product distribution and client satisfaction for Xiaomi's consumer technology line. • Drove a 25% increase in customer loyalty through proactive engagement and after-sales support. • Collaborated with sales teams to identify upsell opportunities and resolve service challenges quickly. • Contributed to regional sales campaigns that boosted monthly revenue and expanded client reach.

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Help Desk Analyst & Customer Care Specialist

Nigerian Content Development & Monitoring Board (NCDMB)

Jan 2017 - Jan 2018 (1 year 1 month)

• Provided first-level IT and customer service support for the Technology Innovation & Incubation Center. • Logged, tracked, and resolved over 300 support tickets with a 90% satisfaction rate. • Assisted with onboarding and user orientation for staff and new interns.

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