Osmond Parallag

Osmond Parallag  new_releases

About

Detail

Assistant Manager at Transparent
Parañaque, Metro Manila, Philippines

Timeline


work
Job
school
Education
flag
Award

Résumé


Jobs verified_user 0% verified
  • T
    Assistant Manager
    Transparent
    May 2022 - Current (4 years 3 months)
    - Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc. - Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues - Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution Regularly formulate and execute internal and external governance Effectively handle client escalations and formulate actions to resolve any concerns Work with the operations managers to obtain necessary resources like training and support for the team’s requirements Conduct quality assessment of agents’ performance and formulate trends for performance improvement of agents & teams Ensure that t
  • Valoroo
    Social Media Manager
    Valoroo
    Jan 2022 - Dec 2022 (1 year)
  • Majorel
    Operations Supervisor
    Majorel
    Dec 2020 - Dec 2021 (1 year 1 month)
    - Leadership and development of team leaders with courage. - Engaging function leads for strategic alignment with respect. - Motivating staff to meet KPIs/SLA, fostering joy. Creating an exciting and engaging environment Performance management of all staff Ensuring adherence to policies and procedures with respect Acting as a liaison between CA & Microsourcing, ensuring unity
  • Majorel
    Team Manager
    Majorel
    Dec 2020 - Dec 2021 (1 year 1 month)
  • Sunlife
    Financial Advisor
    Sunlife
    Oct 2020 - Current (5 years 10 months)
Education verified_user 0% verified
  • University of Santo Tomas
    Marketing
    University of Santo Tomas
    Jan 2009 - Dec 2013 (5 years)
Awards verified_user 0% verified
  • Ibex
    Primebelt
    Ibex
    Jan 2023
  • Ibex
    Top Team Manager
    Ibex
    Jan 2023 - Feb 2023 (2 months)