Experienced IT Operations and IT Service Management professional with 15+ years of hands-on expertise in leading local and global teams across medium, large, and startup organizations. Skilled in Incident, Change, and Problem Management using ITIL and IT Governance frameworks, I specialize in driving high-impact solutions for complex IT operations environments also using Agile/Waterfall methodology as reference for projects. With deep knowledge of 24x7 NOC operations, observability/monitoring, and IT infrastructure, I have consistently delivered high operational performance and enhanced system uptime.
I possess comprehensive experience in EUC, Cloud Computing, NOC, DevOps, and SRE implementation, helping organizations modernize their IT service management practices, improve observability, and achieve scalable, resilient systems. Known for my ability to lead cross-functional, multicultural teams through change and challenges with a focus on communication, collaboration, and team empowerment.
I have a passion for driving operational efficiency, ensuring that both technical teams and business stakeholders stay aligned in pursuit of organizational goals. Always promoting a resilient, growth-focused culture while leveraging key technologies like AWS, Azure, Google Cloud, and automation tools to optimize operations and drive business success.
Strong experience leading EUC (End User Computing) and NOC teams in all levels, also contributing to Digital Transformation of the business. Direct involvement in ISAE and SOX audits, ensuring compliance/controls are in place. Proficiency in creating and optimizing processes lifecycle (mapping, definition, design, implementation and training)
