Osman Ernesto Izaguirre Caceres

Osman Ernesto Izaguirre Caceres

About

Detail

Quality Assurance Manager | Learning & Development | Data Analyst | Certified English Teacher
Guatemala City, Guatemala Department, Guatemala

Contact Osman regarding: 
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Full-time jobs
Starting at USD10/hour
Flexible work
Starting at USD10/hour

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Résumé


Jobs verified_user 0% verified
  • E
    Quality Assurance Specialist
    Encore Capital Group
    Apr 2023 - Current (3 years 1 month)
    • Effectively managed and navigated substantial caseload, ensuring swift and successful client case resolution through skillful prioritization. • Utilized specialized tools to deliver precise, valid, and comprehensive legal information to clients, empowering well-informed decision-making. • Maintained and updated detailed client files following each interaction, ensuring accuracy and promoting efficient collaboration for case progression. • Prioritized clients' needs, concerns, and objectives in all interactions, aligning with the firm's mission of aiding financially distressed individuals through dedicated and personalized service.
  • Zuma
    Quality Assurance Manage I Project Manager
    Zuma
    Feb 2022 - Nov 2022 (10 months)
    • Implemented Telephone System for internal and external use. • Integrated CRM with the telephone system. • Created customer service usage manuals. • Conducted training and development in CRM and telephone system operations. • Provided training and development in B2B phone, chat & email customer service. • Led training and development in problem-solving and conflict resolution. • Managed measurement and data analysis processes.
  • I
    English Second Language Teacher
    Instituto Tcnico de Capacitacin y Productividad INTECAP
    Feb 2022 - Current (4 years 3 months)
    • Administered assessments, tracked progress, and provided targeted feedback. • Fostered inclusive classroom environment promoting active participation. • Collaborated with colleagues and integrated technology for effective teaching. • Displayed an unwavering commitment to personal and professional growth, staying at the forefront of progressive teaching strategies.
  • 2
    Corporate Trainer
    247ai
    Aug 2020 - Feb 2022 (1 year 7 months)
    • Developed and executed comprehensive training programs, enhancing agents' product knowledge and customer service skills. • Led training sessions for new hires, covering call handling, active listening, and conflict resolution. • Designed specialized workshops that improved sales techniques, resulting in increased revenue. • Collaborated with managers to customize training plans, addressing skill gaps and meeting departmental goals. • Maintained training metrics, showcasing the impact of training on performance indicators and business outcomes.
  • E
    Teacher Department Head
    English Connection Matar
    Jan 2018 - Current (8 years 4 months)
    • 5 years of experience delivering tailored language instruction. • English Second Language Teacher specializing in Cambridge and Trinity Certification preparation. • Recognized for graduates consistently achieving top scores in Cambridge and Trinity Certifications. • Balanced teaching responsibilities with performing administrative tasks, ensuring smooth operations. • Provided impactful training to fellow educators, enhancing their teaching methodologies and classroom engagement. • Designed engaging lesson plans to improve grammar, vocabulary, speaking, listening, reading, and writing skills.
  • Alorica
    Operations Supervisor
    Alorica
    Jul 2011 - Oct 2017 (6 years 4 months)
  • L
    Journeyman
    Lightning Electric LLC
    Dec 2007 - Dec 2010 (3 years 1 month)
Education verified_user 0% verified
  • Universidad Galileo
    Bachelor of Business Administration - BBA, Computer/Information Technology Administration and Management
    Universidad Galileo
    Jan 2019 - Dec 2022 (4 years)
Projects (professional or personal) verified_user 0% verified