Oscar Serrano  new_releases

Professional with 14 years’ experience in telecommunications field. Strong customer management at administrative or technical area. Certified as PMP, ITIL and agile frameworks as SCRUM makes me understand the importance of creating value for final users and demonstrate my experience in customer service management at all levels. I have the experience of managing national and international projects with the exigencies and challenges those entails. I have worked in different rolls as Project manager, Technical leader and service Manager and field engineer, involved in all project cycle since early involvement, project planning, implementation, execution and O&M. Proven ability to support multiple projects with medium to high complexity at the same time and leading teams successfully to empower them to achieve the goals. Committed to developing advantageous relationships to drive revenue and fulfill internal and external requirements. Wide experience in project, implementation, O&M and customer management.