Oscar Rojas

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Withholding agent

Infosys BPM

Jan 2024 - Current (2 years 7 months)

Functions:-Serve our clients by telephone, ensuring their loyalty and retention through appropriate advice and offering the best plans that adapt to their needs. -Manage inbound calls. -Provide advice to clients. -Handling objections.
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Telemarketer

Expert Connect Bop

Jan 2023 - Nov 2023 (11 months)

Functions:-Solid knowledge of services and customer service aspects. -Maintain an inventory of the most commonly used tools to provide each of the company's services. -Promotion of services in sales, management and administration of the project. -Quality control of services according to appropriate parameters. -Respond to customer queries, complaints and requests -Listen to customers' concerns and offer them appropriate solutions -Maintain updated records of telephone calls and customer service.
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Manager / Owner

Tree Service

Jan 2019 - Jul 2023 (4 years 7 months)

Functions:-Manage the client portfolio by storing the information in a database that needs to be updated to know who to contact and when, said database in Excel. -Attract new clients by working in collaboration with themarketing areato develop strategies and attract new prospects. -Build customer loyalty by making a customer prefer to buy our spare parts instead of the competition. -Improve sales strategies, which means adapting to the market and customer needs to increase the number of transactions. -Define realistic and measurable goals since it is essential to reach a certain number of sales to be recognized as a successful sales agent.

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