Technical support public Remote experience
Best Buy
Dec 2022 - May 2024 (1 year 6 months)
Acted as first point of contact for clients regarding software’s requests opportunities by managing
emails, responding to phone calls, and managing PR. Provide effective solutions in an agile and
concrete manner to customer requests and problems. Logged and maintained an accurate and updated
record of customer faults and methods used for diagnoses and repairs, completing for organizational
purposes.