Oscar Mejia

-Technical Support Agent

Henry Schein One

Oct 2023 - Jun 2025 (1 year 9 months)

As a Technical Support Agent for Dentrix Software in the Dental Claim's Area, I provided expert assistance to clients, resolving software issues and ensuring optimal functionality for their dental practice management. I collaborated closely with the tech support team to identify and implement solutions tailored to customer needs, enhancing user satisfaction and efficiency. Additionally, I leveraged my skills in lead generation by identifying the best software, services, or products that aligned with customer requirements, ultimately contributing to improved service delivery and client retention.

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-Supervisor

Concentrix – Comcast (Xfinity)

Jan 2020 - Apr 2022 (2 years 4 months)

As a Supervisor, I was responsible for overseeing daily operations and ensuring team productivity. I led a team of up to 18 agents, fostering a collaborative environment to achieve our goals. My role involved implementing effective strategies to enhance business processes and improve overall performance. Additionally, I was trained in sales and marketing strategies, which allowed me to contribute to the development of initiatives that improved customer engagement and satisfaction. My close collaboration with various departments facilitated a comprehensive approach to business improvement, ensuring that we met our objectives efficiently. Furthermore, my experience in supervising a campaign that involved sales, billing, and retention provided

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-Technical Support Agent

Dec 2018 - Dec 2019 (1 year 1 month)

- Provided exceptional technical support to customers, troubleshooting issues related to internet, television, and phone services, ensuring a high level of customer satisfaction. - Engaged with customers to understand their needs and effectively communicated solutions, while also identifying opportunities to pitch additional services such as landline and TV packages, enhancing overall service offerings. - Leveraged lead generation skills by proactively offering relevant services during support calls, contributing to increased sales and customer retention. - Utilized pricing knowledge gained from my experience in a billing, retention, and sales campaign, which enhanced my sales, negotiation, and retention skills, ultimately benefiting cust

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Quality Analyst

Allied Global – Courtesy Call

Feb 2016 - Sep 2018 (2 years 8 months)

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-Agent

Apr 2015 - Feb 2016 (11 months)

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