Oscar McGee

D

IT Support / QA

DoubleWell

Jan 2025 - Current (1 year 8 months)

• Provided Tier 1–2 remote support for SaaS applications across distributed environments • Executed functional and regression testing, identifying defects across builds and releases • Logged, tracked, and validated bug fixes using structured QA workflows • Collaborated with developers to troubleshoot backend/frontend issues • Replicated user-reported issues to reduce resolution time and improve product quality • Utilized SQL for data validation, transaction verification, and root cause analysis of backend defects • Validated end-to-end data integration between frontend applications, APIs, and databases using Azure monitoring tools • Participated in Agile ceremonies including daily stand-ups, sprint planning, and retrospectives to deliver so

IT Infrastructure Technician

NTT Global Data Centers

Jan 2023 - Sep 2025 (2 years 9 months)

• Delivered Tier 2–3 enterprise support for 3,000+ users across global environments • Diagnosed and resolved complex OS, hardware, network, and M365 issues • Managed incidents and service requests in ServiceNow with strict SLA adherence • Configured and supported Ivanti ITSM workflows, ticket queues, SLA policies, escalation routing, and service request management processes • Utilized Ivanti ITSM for incident management, asset tracking, documentation, and enterprise support operations • Administered Azure AD (user provisioning, MFA, group policy, access controls) • Deployed and maintained endpoints using MECM (imaging, patching, software deployment) • Supported remote access tools (RDP, VPN) and hybrid environments • Performed root cause an

F

Desktop Support Technician

F2 Onsite Dignity Health

Mar 2022 - Feb 2023 (1 year)

• Provided onsite support for clinical and administrative healthcare systems • Diagnosed and repaired hardware, OS, and application issues in high-availability environments • Managed Active Directory accounts, permissions, and endpoint configurations • Supported EMR and healthcare systems ensuring compliance and uptime • Escalated critical incidents and maintained detailed documentation

Field Service Technician III

DCS Corp

Sep 2019 - Aug 2022 (3 years)

• Delivered advanced support for tactical systems (JBC-P, JCR, JCR-LOG, MTS) • Installed, configured, and repaired hardware components including drives, RAM, and peripherals • Performed Windows system administration in secure DoD environments • Configured and maintained Ivanti ITSM ticket routing, incident tracking, service request workflows, and operational support documentation • Utilized Ivanti ITSM for asset lifecycle tracking, technical documentation, and IT service management operations in secure enterprise environments • Designed and implemented Virtual Desktop Infrastructure (VDI) solutions • Conducted cybersecurity performance monitoring, vulnerability checks, and system hardening • Maintained mission-critical healthcare systems (A

Field Service Engineer

Aerotek

Jan 2019 - Aug 2019 (8 months)

• Installed, diagnosed, and repaired IT and electromechanical systems • Troubleshot LAN connectivity, Microsoft Office issues, and application errors • Configured printers, scanners, and networked devices • Delivered end-user training and customer-facing support

V

Training Analysis Feedback Facility

Valiant

Oct 2018 - Feb 2019 (5 months)

• Managed systems supporting Army simulation and training environments • Processed operational data and generated After Action Review (AAR) reports • Supported intelligence (G-2) and tactical operations systems

Field Service Engineer

MANTECH

May 2018 - Oct 2018 (6 months)

• Supported military communication systems across multiple sites • Diagnosed hardware/software issues and ensured system readiness • Provided technical guidance to field units

C

Field Service Engineer

CGI Federal

Mar 2017 - Apr 2018 (1 year 2 months)

• Supported FBCB2/BFT/JCR systems across large-scale military operations • Acted as primary escalation point for technical issues • Participated in NTC rotations supporting live training exercises

Signal Support Systems Specialist

U.S. Army

May 2013 - May 2017 (4 years 1 month)

• Supported 500+ users and 400+ communication systems in field environments • Installed and maintained SINCGARS, JNN, SATCOM, and JCR systems • Performed network setup, troubleshooting, and system maintenance • Maintained 92% system operational success rate during missions

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