Oscar Ivan Hernandez Mendez

Oscar Ivan Hernandez Mendez

About

Detail

Mexico
Contact Oscar regarding: 
work
Full-time jobs
Starting at USD1.5k/month

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • Wondersign
    Customer Experience Specialist Mid
    Wondersign
    Nov 2023 - May 2024 (7 months)
    Provide excellent technical support and customer service to our customers via phone, email, chat, and other appropriate channels. Work with other members of our Customer Experience team to assist and support fellow team members in their efforts to provide stellar service to our customers. Work across departments within our organization to solve technical challenges and data-related customer service issues. Problem Troubleshooting Data Capture Hardware Diagnostics Hardware and/or software resolution guides follow up Hardware Tech support for; iPads, Android Tablets Desktops/Laptops, Kiosks
  • SONDA
    IT Technical Analyst II
    SONDA
    May 2022 - Mar 2023 (11 months)
    Assisted Eus with hardware and software related issues, Laptops, Desktops, Mobile and Printers tech support, password resets, unlock accounts, add specific groups into Eus profile through AD, map drives, printers, inbound. outbound, map shared mailboxes, distribution lists, 0365 related app issues, browser/websites related issues, Telecom related issues, Disk Check, rebuild corrupted windows, Reset Windows Hello, Start Menu Registry Fix, AD, SAP, MFA lntune, Citrix, Oracle, Webex Aternity, BitLocker, Salesforce, Cimplicity, Confluence Workforce, Software center, Avaya Legacy Aura, Black Lion Avaya Aura, Black Lion Avaya Aura 2, Remote session/Bomgar
  • Tata Consultancy Services
    Information Technology Analyst
    Tata Consultancy Services
    Oct 2019 - May 2022 (2 years 8 months)
    Demonstrates excellent call quality and customer service, analyzes internal processes and provides feedback on intelligent solutions to improve efficiency. Record the INC or REQ ticket at each call with the company's retailers or end-users. Distribute tickets to various teams along with our L2 support so that the issue can be resolved. Also review open tickets and follow up with the impacted user to ensure that a solution was found. Remote into the internal user's PCs to fix various issues or install software. If I am not able to find a KB with the same or similar error message, I do a more Google search for a resolution. Aid users with the use of mobile devices, including Android and Apple devices. Conveniently and remotely support desktop